After-Sales Officer

First Military Recruitment Ltd; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency in Bristol is looking for an After-Sales Officer to manage daily after-sales orders and support dispatch operations. The role requires strong organizational skills and a positive work ethic, with a focus on accuracy in stock handling. Candidates should have experience in customer service and be capable of working in both office and factory environments. This position offers full-time hours with various benefits including annual leave and overtime opportunities.

Benefits

Two paid daily tea breaks

24 days annual leave plus bank holidays

Overtime opportunities

Training provided

Friendly and dynamic working environment

Responsibilities

• Process daily after-sales orders and accurately input data.
• Pick, pack and check maintenance parts for dispatch.
• Assist with loading and unloading equipment.
• Measure, book and prepare shipments.
• Arrange courier or freight collections.
• Produce accurate invoicing and maintain documentation.
• Work independently and alongside teams to meet deadlines.
• Support occasional small assembly tasks.

Skills

Strong organisational skills

Experience in customer service or after-sales support

Confident using IT systems

Accurate picking, packing and stock-handling skills

Good literacy and numeracy

Ability to operate pallet trucks safely

Professional and polite telephone manner

Experience with shipping, couriers or export processes

Ability to work well both independently and within a team

Physically fit

Education

GCSE grade C/4 or equivalent

Job description

After-Sales Officer

Location: Bedminster, Bristol

Salary: £27,500+ per annum (depending on experience)

Duties & Responsibilities

• Process daily after-sales orders and accurately input data into internal systems.
• Pick, pack and check maintenance parts and spares for dispatch.
• Assist with loading and unloading equipment, including items from trailers.
• Measure, book and prepare shipments, including palletising, wrapping, strapping and labelling goods.
• Arrange courier or freight collections and dispatch parcels, including export shipments where required.
• Produce accurate invoicing and maintain correct supporting documentation.
• Work both independently and alongside production and office teams to meet customer deadlines.
• Support occasional small assembly tasks as required.

Skills & Experience

• Strong organisational skills with an unflappable and proactive work ethic.
• Experience in customer service or after-sales support.
• Confident using IT systems with the ability to learn in-house software.
• Accurate picking, packing and stock-handling skills.
• Good literacy and numeracy (GCSE grade C/4 or equivalent).
• Ability to operate pallet trucks safely; forklift licence is an advantage.
• Professional and polite telephone manner.
• Experience with shipping, couriers or export processes is desirable.
• Ability to work well both independently and within a team.
• Physically fit and comfortable in both office and factory environments.

Benefits

• Full-time hours: Monday-Friday, 8.30am-5pm (37.5 hours per week).
• Two paid daily tea breaks.
• 24 days annual leave plus bank holidays (32 days total).
• Overtime opportunities at time-and-a-half (subject to business needs).
• Training provided in product knowledge and in-house systems.
• Friendly and dynamic working environment