After Sales Manager – Lead Service & Parts (Company Car)

The Solution Auto; Wigan; On-site; GBP 35,000 - 50,000; Full time

Job summary

A reputed motor trade dealership in Wigan is seeking an experienced Aftersales Manager to lead their service and parts departments. The ideal candidate will have a strong background in the motor trade, proven leadership skills, and a track record of driving customer satisfaction. The role offers a competitive salary of £35k basic with an OTE of £50k, alongside benefits like manufacturer training and a company car.

Benefits

Competitive basic salary

Performance-related bonus

Company car

Training and development opportunities

Qualifications

• Proven track record as an Aftersales Manager or Senior Service Manager in a franchised dealership.
• Valid UK driving licence required.
• Experience in driving customer satisfaction scores.

Responsibilities

• Lead the service and parts teams to meet performance targets.
• Manage workshop efficiency and productivity.
• Drive customer satisfaction and implement improvement initiatives.
• Oversee warranty claims and compliance with industry regulations.

Skills

Leadership and team management

Customer relationship management

Understanding of workshop and parts operations

Driving KPIs

Communication skills

Familiarity with DMS systems

Tools

DMS systems such as Kerridge / CDK

Job description

A reputed motor trade dealership in Wigan is seeking an experienced Aftersales Manager to lead their service and parts departments. The ideal candidate will have a strong background in the motor trade, proven leadership skills, and a track record of driving customer satisfaction. The role offers a competitive salary of £35k basic with an OTE of £50k, alongside benefits like manufacturer training and a company car.