After Sales Manager in Dungannon

Haughey Recruitment; Dungannon; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading recruitment agency is seeking an experienced After Sales Manager to join a busy, customer-focused team in Dungannon. This role involves driving service excellence, managing warranty and spare parts processes, and building relationships with customers and internal departments. The ideal candidate will have over 2 years of experience in an aftersales role and strong communication skills. This is a great opportunity for motivated leaders to support business growth and ensure customer satisfaction.

Qualifications

• 2+ years in an After Sales role and 2+ years managing a team.
• Experience in manufacturing, quarrying or recycling environments.
• Flexibility to travel and take occasional out-of-hours calls.

Responsibilities

• Manage and develop the aftersales team to deliver outstanding customer service.
• Handle customer queries, technical support, warranty processes and spare parts coordination.
• Build strong relationships with customers, dealers and internal departments.
• Monitor customer satisfaction, conduct competitor analysis and report on departmental performance.
• Oversee logistics, shipping and transport for spare parts and machine support.
• Represent the company at meetings, dealer visits and trade shows.
• Support continuous improvement and streamline aftersales processes.

Skills

Strong communication

Problem-solving

Organisational skills

Proficiency in MS Office

Job description

Job: After Sales Manager in Dungannon

Our leading manufacturing client in the Dungannon area is seeking an experienced After Sales Manager to lead a busy, customer-focused aftersales team. The role involves driving service excellence, managing warranty and spare parts processes, and supporting ongoing business growth.

Key Responsibilities

• Manage and develop the aftersales team to deliver outstanding customer service.
• Handle customer queries, technical support, warranty processes and spare parts coordination.
• Build strong relationships with customers, dealers and internal departments.
• Monitor customer satisfaction, conduct competitor analysis and report on departmental performance.
• Oversee logistics, shipping and transport for spare parts and machine support.
• Represent the company at meetings, dealer visits and trade shows.
• Support continuous improvement and streamline aftersales processes.

Essential Requirements

• 2+ years in an After Sales role and 2+ years managing a team.
• Experience in manufacturing, quarrying or recycling environments.
• Strong communication, problem-solving and organisational skills.
• Proficiency in MS Office.
• Flexibility to travel and take occasional out-of-hours calls.
• Full driving licence and access to a vehicle.

A great opportunity for a motivated leader who can deliver excellent service while supporting ongoing business growth.

Contact Eunice in Haughey Recruitment to discuss the role confidentially on 02887 440033 or email [e-mail]