After Sales Manager GB

ENERCON GmbH; Huntingdon; Hybrid; GBP 55,000 - 85,000; Full time

Benefits offered by this job

Company vehicle

Private Medical Insurance

Pension plan

Job summary

ENERCON is seeking an After Sales Manager based in Huntington with hybrid work (minimum two days in the office). You will be the primary contact for customers on technical and commercial matters, managing After Sales accounts end-to-end, coordinating with service teams, and negotiating service contracts.

The role requires 2 years of Customer Service experience, a university degree in a relevant field, and strong communication and negotiation skills.

Qualifications

• 2 years Customer Service experience is essential.
• University Degree in Business, Economics, Engineering or similar field desirable.
• Excellent organisational and people skills.
• Strong communication, negotiation and multitasking abilities.

Responsibilities

• Act as first point of contact for customers on technical and commercial queries.
• End-to-end responsibility for After Sales accounts and relationships.
• Coordinate solutions with the service department regionally.
• Negotiate and quote service contracts and identify additional products/services.
• Prepare documentation and maintain customer records and compliance.

Skills

Customer service

Account management

Negotiation

Communication

Time management

Education

University degree in Business/Economics or Engineering

Tools

MS Office

SAP

Job description

Onsite / Hybrid / Remote: Hybrid (< 50% remote)

ENERCONhas been one of the technology leaders in the wind power sector for over 40 years. As the first manufacturer of wind turbines, the company used a gearless drive concept that is a characteristic of all ENERCON wind turbines. ENERCON is also at the forefront in other areas, such as rotor blade design, control technology, grid connection technology, and with its wide range of technological new developments, proves its innovative strength time and again.

Innovative ideas are the hallmark of our successes and move us on. We are passionate about realizing wind energy projects across the globe and meeting tomorrow's energy technology challenges. You and your engagement can make a contribution to shape the future of renewable energies.

ENERCON are now recruiting for an After Sales Manager to be based in Hungtington.

Role & Responsibilities:

• Operate as a competent first point of contact for ENERCON’s customers in all queries, both technical and commercial.
• End-to-end responsibility for After Sales accounts as holistic client relationship manager.
• Responsible for all customer concerns and to coordinate solution findings with the service department in the region.
• Responsible for O&M contracts.
• Key contact to customers for coordinating the execution of all post-sales activities.
• Coordinate the deployment and support of regional After Sales expertise to provide the best possible and timely responses to customer issues regarding the main processes.
• Development of new contract concepts and products.
• Takes care of all contractual obligations and warranties arising from service contracts, together with specialists within the After Sales team.
• Responsible for customer relationships, maintaining periodic contact and meetings with customers.
• Independent negotiation of service contracts (existing contracts, maintenance contracts, additional agreements) as well as defined services, and independent control of conformity over term/content.
• Selling, explanation, negotiation and quotation for main component exchanges.
• Proposes and sells additional and/or alternative products or services to meet customer needs.
• Preparation of documentation, reports, technical data and official documentation following customer and company requirements.
• Represent the customer perspective within Service and provide a professional point of contact between the customer and ENERCON.
• Support and de-escalation of hot-spot issues, major component replacements, and highly complex customer concerns and complaints, including issuing and reviewing them in the approval and credit note process.
• Initiates and supports internal process optimizations.
• Checks and approves creditworthiness within defined limits.
• Networking with internal specialist departments and independent acquisition of knowledge in all areas of wind energy.

Job Requirements:

• 2 years Customer Service experience is essential.
• University Degree/Masters in Business Economics and/or Electrical or Mechanical Engineering or similar field is desirable.
• Excellent organisational skills is essential
• Assertive, adaptable and friendly personality with excellent people skills.
• Can-do attitude with excellent time management skills and a positive approach to multitasking.
• Demonstrate complete discretion due to confidential contractual and financial information awareness.
• Knowledge of and experience with contractual, commercial and technical aspects of the energy industry.
• MS Office proficiency is essential and SAP experience is an advantage
• Strong communication, negotiation and motivational skills.
• Well-developed social skills, strong ability in building and maintaining interpersonal contacts.
• Full Clean Drivers Licence.
• Experience within the Wind Industry is an advantage

Location:

This role will have the candidate based in Huntington and offers hybrid working with a minimum of two days in the office.

Reporting to:

• Your hours of work are 7.30 am to 4.30 pm, Monday to Friday with on-call cover at weekends, on a Rota basis.
• Overtime is paid at 1.5 x basic salary
• An overnight allowance is applicable when you are required to travel
• You will receive 33 days annual leave (which includes 25 days annual leave, plus 8 public holidays)
• A Company vehicle may be available depending upon business needs
• Additional leave for long service
• Enhanced Company pension (8% employer and 5% employee contribution)
• Private Medical Insurance
• Life insurance
• Cycle to work scheme
• Cash back health care plan including dental, optical, discounted gym memberships and complimentary therapies
• Employee referral program of up to £1000 for every successful referral.
• At ENERCON we are passionate about your career development and progression. We offer structured training programs and internal career opportunities.

Here at ENERCON we advocate relationships built on respect and fairness. We are an equal opportunities employer and welcome applications from people of all backgrounds. If you require any adjustments to be made throughout the application process please make us aware