After Sales & Installed Base Manager

SYNTEGON; West of England; On-site; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

Fitness subscription

Bicycle plan

Profit-sharing scheme

On-site canteen in Weert

Job summary

Kliklok International Limited, a Syntegon company, is seeking a Head of Service Sales in the UK to drive profitable growth by maximizing revenue from the installed base. You will work closely with the after-sales team to develop strategies across service agreements, spare parts, maintenance, upgrades, and modernizations, targeting high-value accounts.

You will own installed base revenue growth, analyze machine data and service history, and align with cross-functional teams to deliver exceptional

Qualifications

• Bachelor’s degree in mechanical engineering, industrial engineering, business administration, or related field.
• 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
• Strong knowledge of machines, service requirements, and lifecycle management.
• Ability to analyze customer data, identify opportunities, and drive sales growth.
• Experience working with cross-functional teams, particularly after-sales and service organizations.
• Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.

Responsibilities

• Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
• Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
• Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
• Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
• Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

Skills

English proficiency

German language

Analytical skills

Strategic perception

Education

Bachelor’s degree in Mechanical Engineering

Job description

• Legal Entity: Kliklok International Limited a Syntegon company

Company Description

Together with 7,300 colleagues at 49 locations in over 20 countries, we are the strategic lifecycle partner for the pharmaceutical, biotechnology, and food industries. With streamlined processes, innovative technologies, and sustainable solutions, we help our customers achieve their goals. Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations. We even help package your favorite chocolate and snacks quickly and with high precision.

We at Kliklok, a Syntegon company based in Bristol, UK, have been a global leader in secondary packaging machinery for over 50 years, serving industries such as bakery, snack, cereal, frozen and refrigerated foods, and confectionery. We design, manufacture, and deliver innovative cartoners, sleevers, and handling equipment worldwide, supported by our trusted global partners and dedicated service.

Job Description

Head of Service Sales, you will drive profitable growth by maximizing revenue from our installed base. Working closely with the after-sales team, you will focus on high-value customers, developing strategies that increase service sales while enhancing customer satisfaction and loyalty. Your role combines customer insight, strategic planning, and cross-functional collaboration to deliver targeted service offerings across service agreements, spare parts, maintenance, upgrades, and modernizations.

Key Responsibilities

You will take ownership of installed base revenue growth and customer success, with responsibilities including:

• Strategic Revenue Generation: Identify high-potential customers, prioritize resources, and execute strategies to increase aftermarket sales.
• Installed Base Optimization: Maintain and analyze data on machines, service history, and customer profiles to target high-value accounts effectively.
• Collaboration & Alignment: Support the after-sales team with insights, tools, and clear priorities to align activities with revenue goals.
• Customer Relationship & Satisfaction: Build and maintain strong relationships with key accounts, coordinating with sales, technical support, and field service to deliver seamless customer experiences.
• Performance Tracking & Reporting: Monitor service sales, installed base health, and customer satisfaction, using insights to refine strategies and maximize revenue.

Qualifications

We are seeking a results-oriented professional with technical expertise, analytical skills, and a track record in service sales or aftermarket management.

You bring:

• Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Business Administration, or related field.
• 5+ years in service sales, aftermarket management, or technical sales in industrial equipment or packaging machinery.
• Strong knowledge of machines, service requirements, and lifecycle management.
• Ability to analyze customer data, identify opportunities, and drive sales growth.
• Experience working with cross-functional teams, particularly after-sales and service organizations.
• Excellent communication skills in English (German is a plus) and willingness to travel for customer visits and team collaboration.

Additional Information

• Flexible working hours, a fitness subscription, a bicycle plan, and a profit-sharing scheme.
• A great, collegial work atmosphere with enthusiastic and professional colleagues.
• A substantial amount of responsibility and autonomy in your role.
• A wonderful on-site canteen in Weert, located in a recently renovated building.