After Sales Customer Advisor - Toyota

RecruitmentRevolution.com; England; On-site; GBP 34,000 - 41,000; Full time

Job summary

A leading automotive dealership in Cornwall is seeking a Customer Service Advisor to join their dynamic team. The role involves providing expert vehicle advice, managing service bookings, and ensuring exceptional customer experiences. Ideal candidates possess strong vehicle knowledge, excellent communication skills, and a full driving licence. Competitive salary starting at £32,500 with bonuses and employee benefits included.

Benefits

Competitive basic salary

Toyota training

Excellent bonus scheme

Company pension

On-site parking

Staff Discounts

Qualifications

• Strong, practical knowledge of vehicles and their components.
• Highly organised with the ability to plan and meet deadlines.
• Exceptional attention to detail for accurate work.
• Full, clean driving licence is essential.

Responsibilities

• Provide expert advice on vehicle-related queries.
• Manage service and repair bookings smoothly.
• Create and process invoices with precision.
• Collaborate with in-house teams for customer experience.

Skills

Sales

Customer Service

Great Communication

Team Player

Job description

Ready to drive your career forward with Parklands Toyota? (Toyota - the world's #1 car brand)

An exciting opportunity has arisen for a Customer Service Advisor to join our friendly Toyota team.

Join a brand with a rich heritage of innovation and excellence — leading the way in automotive technology and shaping the cars of the future.

This is a fantastic opportunity for someone eager to expand their knowledge of vehicles and grow within a supportive team.

If you have strong vehicle knowledge, excellent administrative skills, and a passion for delivering outstanding customer service — we'd love to hear from you.

The Role at a Glance:

Toyota Aftersales Customer Advisor
Newquay TR8 5AY, UK
Starting at £32,500 plus Bonus with OTE of up to £37,500
Plus Benefits Including Pension, Customer Satisfaction Bonus, On Going Training and Development and More…
Full Time - Permanent

Culture and Company:

Culture: Passionate, Enthusiastic, Team Development Focussed
Company: One of the World's Biggest Car Manufacturers

Your Background / Skills:

• Sales
• Customer Service
• Great Communication
• Team Player

About Us:

In 2004 we opened our Helston site to look after south Cornwall. Since then we continued with our local Cornish family values of looking after all our customers old and new.

Parklands Toyota offers the full range of new Toyota Vehicles and with a wide range of quality used vehicles in stock, we also offer an extended range of facilities. As an official approved Toyota Site, we are authorised to carry out Toyota servicing and repairs.

Our Vision:

At Parklands Toyota Cornwall we have been awarded a Silver Accredited Reward for being the best employer in town from Toyota GB. Our vision is to look after everyone within the business as family and to be at the heart of the community, our customers and staff always come first.

The After Sales Customer Advisor Role:

We have an exciting opportunity for an After Sales Customer Advisor to join our friendly and dynamic team in Cornwall. You'll be part of a trusted, family-run business with deep Cornish roots, committed to delivering exceptional customer experiences and supporting our people to reach their full potential.

Key Responsibilities:

• Be the friendly expert customers turn to for advice and guidance on all things vehicle-related.
• Deliver exceptional service across every channel - whether face-to-face, over the phone, or online.
• Take charge of service, MOT, and repair bookings, making sure every customer journey runs smoothly.
• Get hands-on with vehicle imaging to support accurate and efficient bodyshop estimates.
• Create and process customer invoices with precision and a personal touch.
• Collaborate with our brilliant in-house teams to ensure every customer enjoys a consistent, first-class experience.

About You:

• Strong, practical knowledge of vehicles and their components
• Highly organised with the ability to plan, prioritise, and meet agreed deadlines
• Quick to grasp new information and deliver thoughtful, informed responses
• Exceptional attention to detail, ensuring consistently accurate and high-quality work
• Confident using computers and web-based systems
• Full, clean driving licence (essential)

What's on Offer:

• Competitive basic salary
• Toyota training
• Excellent bonus scheme
• Additional bonus based on upselling
• Fun, friendly working environment
• Modern work environment
• Company pension
• On-site parking
• Staff Discounts