After-Sales Care Coordinator (Hybrid)

Cityscape Recruitment; Guildford; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

A leading housebuilder based in Guildford is seeking a Customer Care Coordinator to be the first point of contact for homeowners post-completion. Your role involves managing customer care queries, liaising with site teams and contractors, and ensuring timely resolutions. The ideal candidate will have previous experience in a similar role and possess excellent communication skills. This position offers a competitive salary up to £34k plus bonus and benefits, with a hybrid working model.

Benefits

Bonus

Additional company benefits

Qualifications

• Previous experience in a customer care or coordination role with a developer.
• Strong organisational and administrative skills.
• Excellent written and verbal communication.

Responsibilities

• Log, track, and manage customer care queries and defects via CRM systems.
• Liaise with homeowners, contractors, and internal teams.
• Provide timely updates to customers.

Skills

Organisational skills

Verbal communication

Written communication

CRM systems experience

Solutions-focused approach

Job description

A leading housebuilder based in Guildford is seeking a Customer Care Coordinator to be the first point of contact for homeowners post-completion. Your role involves managing customer care queries, liaising with site teams and contractors, and ensuring timely resolutions. The ideal candidate will have previous experience in a similar role and possess excellent communication skills. This position offers a competitive salary up to £34k plus bonus and benefits, with a hybrid working model.