Aerospace Customer Success Manager - Tech Deployments

Pratt & Whitney; Crawley; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace solutions provider is seeking a Customer Success Manager to support the deployment and training of products. This hybrid role involves resolving technical issues, managing customer relationships, and ensuring high service delivery. Candidates should have a minimum of 3 years experience in customer success or related roles, along with strong technical knowledge. A competitive salary, annual leave, and bonuses are offered, in an environment fostering continuous learning.

Benefits

25 days annual leave + bank holidays

Competitive Salary

Bonus Scheme

Fantastic pension scheme

Private Medical Insurance

Qualifications

• Minimum of 3 years’ experience in a similar role.
• Knowledge of Air to Ground communication networks and systems.
• Ability to interact with customers at all levels.

Responsibilities

• Conduct technical account management and deployment of services.
• Deliver customer success management and service delivery.
• Provide technical training for all customers.

Skills

Technical knowledge

Customer service experience

Understanding of IT/Networks

Air to ground communications knowledge

Ability to gather and collate technical information

Tools

Microsoft Office

Job description

A leading aerospace solutions provider is seeking a Customer Success Manager to support the deployment and training of products. This hybrid role involves resolving technical issues, managing customer relationships, and ensuring high service delivery. Candidates should have a minimum of 3 years experience in customer success or related roles, along with strong technical knowledge. A competitive salary, annual leave, and bonuses are offered, in an environment fostering continuous learning.