Advocacy Care Coordinator

Dorset Clinical Commissioning Group; Bournemouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

A healthcare organization in Bournemouth is seeking a qualified individual to assist patients with complex health needs. Candidates should possess NVQ level 3 in health/social care and have extensive experience in healthcare environments, particularly with liver disease and Hepatitis C. Essential skills include excellent communication, care coordination, and flexibility to meet service needs. This role offers an opportunity to make a significant impact in patient care.

Qualifications

• Experience of working with patients with complex needs, liver disease, and Hepatitis C.
• Experience in healthcare settings, hospital or community.
• Experience of face-to-face communication with patients.
• Experience working with vulnerable adults in a support role.

Skills

Excellent assessment and planning skills

Oral and written communication

Care coordination

Use of IT including Windows, Word, Excel, PowerPoint

Ability to engage with patients

Education

NVQ level 3 in health/social care management or equivalent

5 GCSEs including English & Maths or relevant experience

1st Level Degree or working towards

Tools

eCamis

EPR

Job description

Detailed job description

and main responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert

Person specification

Qualifications

Essential criteria

• NVQ level 3 : health / social care management or equivalent
• 5 GCSE (to include English & Maths) / or relevant experience

Desirable criteria

• 1st Level Degree, or working towards

Experience

Essential criteria

• Experience of working with patients who have complex needs, liver disease and Hepatitis C
• Experience of or working in healthcare settings, hospital or community or joint working with healthcare services
• Experience of face to face communication with patients
• Experience of working with vulnerable adults in a care coordinating, supporting, advisory or advocacy role

Desirable criteria

• Understanding of Hospital based Hepatitis C procedures
• Trained and experienced in fibroscanning, frailty assessment and to calculate FRAX and FIB4 scores

Technical Skills Competencies

Essential criteria

• Ability to document care assessments / progress
• Use of IT including Windows, Word, Excel, PowerPoint

Desirable criteria

• Experience of accessing hospital IT systems, eCamis, EPR

Knowledge

Essential criteria

• Knowledge of assessing and problem solving issues related to care planning

Interpersonal skills

Essential criteria

• Excellent assessment, planning, care coordination and organisational skills
• Excellent oral and written communication skills, ability to engage with and manage expectations of patients with complex needs, and complex issues in a way that is appropriate for the audience

Personal Attributes

Essential criteria

• Flexible to the needs of the service and adaptive to unpredictable workloads
• Warm, friendly manner