Advocacy Care Coordinator

NHS; Bournemouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional healthcare provider in Bournemouth seeks an Advocacy Care Coordinator to join their multidisciplinary team. The candidate will coordinate care for patients with liver disease and support initiatives in healthcare settings. Qualifications include NVQ level 3 in health/social care management and experience in coordinating care for vulnerable adults. This position is on a 6-month secondment basis, with relevant training provided. Competitive salary and supportive work environment.

Qualifications

• Experience of working with patients who have complex needs, liver disease and Hepatitis C.
• Understanding of Hospital based Hepatitis C procedures.
• Ability to document care assessments and progress.

Responsibilities

• Work with the Liver Nursing and Homeless Care team to advocate for patients.
• Coordinate care and engage patients with complex needs.
• Deliver Fibroscanning Clinics in clinic settings.

Skills

Communication with patients

Assessment and planning

Care coordination

IT skills (Word, Excel, PowerPoint)

Education

NVQ level 3: health/social care management or equivalent

5 GCSEs including English & Maths

1st Level Degree, or working towards

Job description

University Hospitals Dorset NHS Foundation Trust

Advocacy Care Coordinator

The closing date is 05 December 2025

An exciting opportunity has arisen to join an existing nurse led service within a multidisciplinary team based at Bournemouth Hospital but covering UHD and Dorset that cares for patients with Liver Disease, including Hepatitis B and C and those experiencing Homelessness.

We require a Care Coordinator / Navigator to work within the project team to coordinate test results and ensuring linkage to care and a smooth care pathway to treatment for any patient diagnosed with Hepatitis B, C or HIV through the project. The role will also involves delivering Fibroscanning Clinics (with appropriate training) in clinic setting on the Bournemouth and Poole sites.

Ideally we would like to recruit a candidate with experience of working with the patient group this service cares for.

We wish to fill this position with a 6 months secondment. Please discuss with your current line manager whether you would be supported in taking up a secondment if successful before applying for this post.

Base Location: Royal Bournemouth Hospital

Interview Date: 16th December 2025

Main duties of the job

The post holder will work with the Liver Nursing and Homeless Care team of nurses to advocate for patients, coordinate care and effectively engage patients with complex needs and in particular treatment for Chronic Hepatitis B and C.

About us

Our values define who we are as #TeamUHD. They underpin everything we do now and in the future. They define how we treat our patients, visitors, and each other, our valued teammates and colleagues.

UHD are investing in services across the Trust, with many being transformed and developed following merger and the New Hospital Programme.

This means that some services may move site this year or next, either temporarily or long term. Recruiting Managers interviewing for this role will be happy to answer any specific questions that you have about this at interview.

Job responsibilities

To understand the role in more detail please read the full job description and person specification documents which are attached to this advert.

Person Specification

Qualifications

• NVQ level 3: health / social care management or equivalent
• 5 GCSE (to include English & Maths)/or relevant experience
• 1st Level Degree, or working towards

Experience

• Experience of working with patients who have complex needs, liver disease and Hepatitis C
• Experience of or working in healthcare settings, hospital or community or joint working with healthcare services
• Experience of face to face communication with patients
• Experience of working with vulnerable adults in a care coordinating, supporting, advisory or advocacy role
• Understanding of Hospital based Hepatitis C procedures
• Trained and experienced in fibroscanning, frailty assessment and to calculate FRAX and FIB4 scores
• Ability to document care assessments/progress
• Use of IT including Windows, Word, Excel, PowerPoint
• Experience of accessing hospital IT systems, eCamis, EPR

Knowledge

• Knowledge of assessing and problem solving issues related to care planning

Interpersonal skills

• Excellent assessment, planning, care coordination and organisational skills
• Excellent oral and written communication skills, ability to engage with and manage expectations of patients with complex needs, and complex issues in a way that is appropriate for the audience

Personal Attributes

• Flexible to the needs of the service and adaptive to unpredictable workloads
• Warm, friendly manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

University Hospitals Dorset NHS Foundation Trust