Advisory Presales Solution Consultant - Energy & Utilities

Servicenow; Staines-upon-Thames; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

ServiceNow is seeking an Advisory Presales Solution Consultant to partner with customers in the Energy & Utilities sector, driving technical sales and solution guidance. You will engage with C‑Suite executives, develop tailored demos, and collaborate with Sales and Professional Services to win opportunities.

Ideal candidates have 5–8 years in enterprise software pre-sales, with experience selling multi-product solutions, AI-enabled initiatives, and strong communication skills for both technical

Qualifications

• 5-8 years in enterprise software pre-sales or sales engineering.
• Extensive experience selling to Energy & Utilities organizations.
• Experience selling complex multi-product software solutions.
• Background in ITSM, PPM, DevOps, HRSD, GRC, Security Operations, ITOM or related tech.

Responsibilities

• Understand business/technical problems in Energy & Utilities and map to ServiceNow solutions.
• Interview customers face-to-face or remotely to uncover needs and architecture.
• Collaborate with sales and professional services to plan strategy and transitions.
• Lead and demonstrate tailored product demos for prospects and customers.
• Stay current on product roadmaps, releases, and competitive differentiators.

Skills

Pre-sales

Solution consulting

Enterprise software

Energy & Utilities

AI integration

Executive communication

Tools

ITSM

GRC

DevOps

Cloud Management

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

ServiceNow is currently seeking an Advisory Presales Solution Consultant to provide technical sales partnership and to provide customers within the Energy & Utilities industry with product and solution guidance. Aligned to one large Enterprise-level Account, the Solution Consultant will participate in the growth of the customer by utilising world‑class technical pre‑sales techniques to communicate the power, extensibility, and ease‑of‑use of the ServiceNow platform.

What you get to do in this role

The Advisory Presales Solution Consultant is a pre‑sales technical consultant with advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.

• Responsible for understanding business and technical problems encountered in the Energy & Utilities sector addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
• Routine interaction with C‑Suite Executives.
• Interview customers both face to face and remotely to uncover their technology architecture and business needs.
• Partner with the sales teams in the customer account and strategy planning.
• Lead non‑technical discussions with your customers to help define objectives that ServiceNow can address and their business value.
• Sell the value of our solution, not just the features and functions of the products.
• Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
• Collaborate in the creation of product demo scripts and scenarios.
• Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution.
• Respond to Request for Information/Proposal documents.
• Stay current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and lead POV/POC cycles.
• Stay current on competitive analyses and understand differentiators between the company and its competitors.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefings – communicate commitments, set expectations in preparation for deployment.
• Act as the ServiceNow subject matter expert at Executive briefings/marketing events.

Qualifications

To be successful in this role you have:

• Expertise (c. 5‑8 years) of enterprise software pre‑sales solution consulting or sales engineering experience.
• Deep experience working with and selling to Energy & Utilities organisations.
• Experience selling complex multi‑product or cross‑platform software solutions.
• Solution and/or process experience with one or more of the following is highly desirable: IT Service Management (ITSM), Project Portfolio Management (PPM), DevOps, Agile, HR Service Delivery (HRSD), Governance Risk and Compliance (GRC), Security Operations, IT Operations Management (ITOM) including Cloud Management, Event Management, Infrastructure Discovery/Mapping or any complementary technologies such as Generative AI.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving.
• Ability to pull together complex virtual and matrix teams.
• Exhibits a degree of technical expertise and understanding, with the aptitude to learn new technology and solutions quickly.
• Able to articulate and logically communicate concepts with both technical and non‑technical audiences.
• Exceptional communication and presentation skills including technical and business concepts.
• Understanding of and experience selling to Enterprise Architecture teams.
• Ability to understand the “bigger picture” and the business drivers around IT.
• Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.
• Business Travel as necessary within the UK and occasionally international travel to the US. Offices in Staines and London with attendance required 1‑2 times per week depending on business need.
• Fluency in English.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.