Advisory and Complementary Workforce Team Coordinator

Brook Street NMR; Newcastle upon Tyne; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is seeking an Advisory and Complementary Workforce Team Coordinator for a fully remote role. You will manage scheduling and ensure compliance with CQC policies while providing high-quality customer service. Ideal candidates have strong interpersonal and IT skills, with experience in a customer-facing role. The position offers a pay rate of £12.76 per hour for 37 hours a week, starting ASAP until the end of 2025.

Qualifications

• Experience handling high-volume queries and information flows.
• Ability to follow processes accurately.
• Understanding of CQC and inspection activity is desirable.

Responsibilities

• Administer the scheduling process for the ACW.
• Build strong relationships with stakeholders.
• Ensure compliance with CQC HR Policies.

Skills

Strong interpersonal skills

Proficient IT skills

Attention to detail

Organizational skills

Verbal communication

Written communication

Education

A-level education or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Job Description

Job Title: Advisory and Complementary Workforce Team Coordinator

Location: Fully Remote (Work from Home)

Rate of Pay: £12.76 per hour (Weekly Pay)

Hours: 37 hours per week, Monday - Friday (General Office Hours)

Assignment Length: Starting ASAP until 31 / 12 / 2025

Brook Street is proud to be working in partnership with the Care Quality Commission (CQC) to recruit for a Temporary Advisory and Complementary Workforce Team Coordinator. This is a fantastic opportunity to join the Public Sector and provide essential support to the CQC and its critical partners in a fully remote capacity.

About the Role

The Advisory and Complementary Workforce (ACW) Team Coordinator will be responsible for all administrative activity undertaken by the ACW team. The successful candidate will deliver high-quality customer service to CQC Directorates and the Advisory and Complementary workforce. You'll work closely with the HR Services (Temporary Workforce) team to ensure timely and accurate information flow, quality assurance, and consistent application of CQC policies and procedures.

Key Responsibilities

• Administer the scheduling process for the ACW, using workforce data to ensure efficient contribution.
• Administer welcome, engagement, and compliance processes for ACW team members.
• Build strong relationships with stakeholders to support process delivery.
• Respond to resourcing requests within service level agreements.
• Maintain accurate scheduling records using the National Resource Planning Tool.
• Communicate clearly with the workforce on induction, training, assessments, and compliance.
• Liaise with Directorate and ACW Engagement teams to gather workforce feedback.
• Ensure all ACW workforce are HR compliant and appropriately trained before assessments.
• Monitor and manage conflicts of interest.
• Maintain accurate records via SharePoint and other internal systems.
• Ensure compliance with CQC HR Policies, relevant legislation, and equality standards.

Required Skills and Experience

• A-level education or equivalent.
• Strong interpersonal skills; professional communication with internal and external stakeholders.
• Experience handling high-volume queries and information flows.
• Proficient IT skills, including Microsoft Word, Excel, and PowerPoint.
• Quick to adapt to new technologies and working practices.
• Strong attention to detail and ability to follow processes accurately.
• Able to analyse workforce data to support effective scheduling.
• Understanding of CQC and inspection activity is desirable.
• Awareness of job roles and specialisms within the Health and Social Care sector.
• Excellent organisational, verbal, and written communication skills.
• Proactive and self-motivated approach to work.

Additional Information

• You must have a private working environment at home with a suitable desk / chair set-up.

All applicants must be able to provide:

• Right to work documents
• Proof of address
• Proof of National Insurance
• References covering the last 3 years (employment, education, or unemployment)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses / partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and / or as a veteran or spouse / partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates / military spouses / partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.