Advice Team Manager

NatWest Group; Glasgow; On-site; GBP 40,000 - 60,000; Full time

Job summary

A major financial services firm is seeking an Advice Team Manager in Glasgow to lead their team in providing top-notch HR and employment law advice to clients. This role involves coaching staff, driving team productivity, and ensuring that service level targets are met. Ideal candidates will have significant experience in HR and employment law, possess strong leadership skills, and be adept at interpreting data to identify trends. You will play a pivotal role in enhancing the customer experience through effective advice and guidance.

Qualifications

• Significant experience in employment law and HR.
• Strong leadership and people management skills.
• Ability to manage and influence diverse stakeholders.

Responsibilities

• Lead the team to deliver HR and employment law advice.
• Drive continuous improvement aligned to business strategy.
• Coach the team to enhance customer outcomes.

Skills

Leadership

Coaching

Communication

Interpersonal skills

Data interpretation

Education

Professional qualification in HR or Employment Law (CIPD level 7)

Bachelor's degree

Job description

Join us as Advice Team Manager

• We’ll look to you to deliver successful and appropriate customer and business outcomes by ensuring the Advice department is operating at optimum capacity
• You’ll be leading your team to deliver outstanding advice to our customers in the regulatory consultancy space, specialising in employment law and HR.
• This is an engaging and varied role in which you’ll have the opportunity to develop your skills and experience

What you’ll do

As an Advice Manager, you’ll be leading your team and making sure all the information, advice and guidance provided to our customers is suitable, appropriate and communicated in a clear way. You’ll coach the team to deliver good customer outcomes by identifying customer needs and providing products and services that are appropriate. You’ll also lead service delivery across the team ensuring all service level targets are achieved. You’ll help to create a continuous improvement culture and drive initiatives to improve process, performance, and efficiency, engaging effectively with all relevant stakeholders and ensuring that change is applied consistently.

As well as this, you’ll:

• Lead your team to deliver employment law, HR, advice to our customers
• Drive team productivity to meet customer needs and lead on initiatives to drive continuous improvement aligned to business strategy
• Observe customer interactions to identify improvements to customer experience
• Utilise key metrics and identify trends and make proactive data driven recommendations to successfully lead on driving coaching interventions and continuous improvement

The skills you’ll need

Due to the nature of the role, we are looking for an HR professional with significant experience in employment law a professional qualification in HR or Employment Law, degree level or CIPD level 7. We also require someone with strong leadership, coaching, planning, organising, interpersonal, communication, collaboration, and people management skills. You’ll have the ability to lead a team to identify business solutions and needs for customers,

We’re also looking for:

• Diverse sector, industry, and generalist knowledge
• Strong commercial acumen with a focus on the customer
• A proven ability to interpret data and identify trends and insights
• The ability to manage and influence a diverse range of stakeholders
• The drive to inspire in a rapidly changing environment