Advice Session Supervisor

Citizens Advice; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community support organization in the United Kingdom is seeking a candidate to supervise and support their volunteer Advice team. The role requires strong management skills, attention to detail, and excellent communication abilities. Ideal candidates will be self-motivated and compassionate, with a commitment to the service's aims and principles. This position offers the opportunity to drive change and improvement while working with a diverse team.

Qualifications

• Self-motivated individual with proven ability to manage and supervise a team.
• Compassionate and patient attitude with a strong team player mentality.
• Ability to thrive in a busy environment while maintaining a positive outlook.

Responsibilities

• Provide supervision and support to the volunteer Advice team.
• Manage and supervise a team to ensure high standards of service.

Skills

Team management

Strong written and verbal communication skills

Attention to detail

Tools

IT systems proficiency

Job description

Overview

Are you someone who is committed to providing an effective service to those most in need and who is not afraid to drive change and improvement?

Responsibilities

• Provide supervision and support to our volunteer Advice team by coordinating advice sessions and ensuring we meet our quality targets.
• Manage and supervise a team; ensure high standards of service and accuracy in advice given.

Qualifications

• Self-motivated individual with proven ability of managing and supervising a team. Local Citizens Advice experience is preferred.
• Compassionate and patient attitude, strong team player, with an eye for detail and excellent written and verbal communication skills.
• Ability to use a range of IT systems; ability to thrive in a busy environment and maintain a positive outlook.
• Understanding and commitment to the aims and principles of Citizens Advice.

About Us / Equal Opportunities

Citizens Advice values diversity, champions equality and challenges discrimination.

We encourage and welcome applications from people of all backgrounds. We particularly welcome applications from disabled and Black, Asian, and Minority Ethnic people, as they are currently underrepresented in our workforce.