Advice Services Manager

Citizens Advice; Witney; On-site; GBP 30,000 - 40,000; Full time

Job summary

A community support organization in Witney seeks an Advice Services Manager to lead core service delivery and manage a local team. This role involves stakeholder relationship management, recruitment, and volunteer oversight to ensure high-quality advice services. Candidates should be prepared to work closely with senior management and engage with the community.

Responsibilities

• Lead the delivery of core advice services in the local area.
• Manage a multi-channel advice service and a local team.
• Recruit and manage volunteers and Advice Session Supervisors.

Job description

Job Overview

As Advice Services Manager you will work with the Senior Management Team and colleagues to support the development and implementation of the organisation's business and development plan, manage our local core services delivery and assist with the development of our core services, including working with local core funders. You will also be the responsible manager for the geographical location that you are assigned, ensuring local office needs and responsibilities are met. Our organisational aim is to meet client needs and future demand through developing and delivering sustainable quality advice services across Oxfordshire.

Reporting and Leadership

Reporting to: Core Services Manager

Line Manager to: Advice Session Supervisors/Coordinators, other core delivery staff and may directly line manage some core service volunteers.

Key Internal Working Relationships

• Other Advice Service Managers
• Director of Operations
• Chief Executive
• Director of Business Development and Innovation
• Finance Managers
• IT Manager
• Project Managers

Core Purpose

Working closely with the Core Services Manager and Director of Operations, you will lead the delivery of our core advice services in your local area, and act as the responsible manager for these geographical locations. This involves managing a multi‑channel advice service, providing strong leadership to a local team, and ensuring the service is embedded in the community through effective stakeholder relationships. It includes the recruitment and management of volunteers, staff and Advice Session Supervisors to meet local demand for advice with a high quality and reliably staffed core service.