Advice Line Lead Practitioner

LLOYD'S REGISTER INTERNATIONAL; Scotland; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

Chest Heart & Stroke Scotland is seeking an experienced Advice Line Lead Practitioner to provide strong clinical leadership for our Advice Line Team delivering telephone and video-based case management for chest, heart, stroke and Long Covid conditions in Scotland.

You will lead clinical governance, ensure high-quality care, drive performance and continuous improvement, and support strategic service development across the organisation.

Qualifications

• Experience leading clinical teams delivering telephone and video-based care.
• Ability to use performance data and feedback to drive improvements.
• Strong governance, quality, and workforce performance focus.

Responsibilities

• Lead a team delivering telephone and video-based clinical case management and support services.
• Oversee clinical governance, service quality, and KPIs for the Advice Line.
• Provide operational support to related clinical teams and drive service development.

Skills

Clinical leadership

People management

Service development

Quality improvement

Education

Registered with a UK clinical body (NMC/HCPC)

Job description

Advice Line Lead Practitioner

Everyday people with chest, heart, stroke and Long Covid conditions are leaving the hospital scared and alone. You can be part of our mission to make sure that there is no life half lived in Scotland.

Chest Heart & Stroke Scotland is looking for an experienced and motivated Advice Line Clinical Lead Practitioner to provide strong leadership for our Clinical Advice Line Team, supporting people affected by chest, heart, stroke, Long Covid conditions and Out of Hospital Cardiac Arrest (OHCA).

This is an exciting opportunity for a registered healthcare professional to combine clinical leadership, people management and service development, ensuring high-quality, person-centred care while driving performance, continuous improvement and delivery of organisational priorities.

About the Role:

Reporting to the Deputy Head of Service Delivery (Triage, Clinical & Support Line Operations), you will lead a team of clinical practitioners delivering telephone and video-based clinical case management and support services. You will be responsible for clinical governance, service quality, workforce performance and achievement of service KPIs.

You will use performance data, service user feedback and quality outcomes to drive improvement and support strategic service development. The role will also provide leadership and operational support to the Stroke Nurse Team in the absence of the Stroke Nurse Lead.

About You:

Applicants must be resident in the UK, have the legal right to work in the UK, and possess a good understanding of Scotland's health and social care landscape. Unfortunately, Chest Heart & Stroke Scotland is unable to provide visa sponsorship.

What You'll Bring:

You will be an experienced clinical leader with the ability to motivate and develop others, deliver against organisational priorities and maintain a strong focus on quality, performance and person-centred care. Most importantly, you will share our ambition that there should be No Life Half Lived for people living with chest, heart, stroke and Long Covid conditions.

Join us and help shape and lead life-changing clinical services across Scotland.

We are seeking an enthusiastic individual with a clinical qualification and registered with a UK Clinical Body (such as NMC, HCPC) and have demonstrable experience in a management role. A robust knowledge of one or more of our conditions is essential. Management/Leadership qualification desirable but not essential.

CHSS also supports flexible recruitment through Working Families, and we are "Happy to Talk Flexible Working".

In line with our commitment to safeguarding, this role is subject to a PVG check. CHSS is committed to equality of opportunity and to providing a service which is free from unfair and unlawful discrimination. We therefore aim to ensure that no applicant, volunteer or member of staff is unfairly treated on the grounds of offending background.

Please note CVs will not be accepted.

Summary

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