Advice Caseworker - £25,000 - £28,000 - Poole

Office Angels; Poole; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency in Poole is seeking an Advice Caseworker to provide essential advice and guidance to students. This role involves advocating for students, maintaining records, and collaborating with teams to address key issues. The ideal candidate has excellent communication skills and experience in providing advice, with a commitment to professionalism and confidentiality. This is a full-time permanent position offering various benefits, including competitive salary and additional holiday days.

Benefits

Competitive salary up to £28k DOE

28 days holiday + bank holidays

Day off for your birthday

Discounted onsite gym access

Healthcare plan + 24 hour access to a GP

Enhanced Maternity + Paternity leave

Salary sacrifice pension

Discounts on high-street brands

Qualifications

• Strong communication and interpersonal skills are essential.
• Experience in providing advice and support to individuals.
• Be able to maintain professionalism and discretion at all times.

Responsibilities

• Provide advice through various communication channels.
• Maintain accurate records and documentation.
• Advocate for students at meetings and ensure fair processes.

Skills

Excellent communication skills

Empathy

Experience in advice

Attention to detail

Problem-solving attitude

Knowledge of legislation

Diplomacy

Confidentiality commitment

Caseload management

Job description

Advice Caseworker - Education Sector - Poole

Are you passionate about supporting others? Join our dynamic client, where you'll provide vital advice and guidance to students, helping them navigate challenges and succeed in their academic journey. This is a full time permanent position working 35 hours per week.

Benefits

• Competitive salary up to £28k DOE
• 28 days holiday + bank holidays
• Additional holiday for Christmas closure + 2 additional days holiday around August bank holiday
• Day off for your birthday
• Discounted onsite gym access + wellbeing review
• Healthcare plan + 24 hour access to a GP
• Enhanced Maternity + Paternity leave
• Charity day
• Salary sacrifice pension
• Discounts on high-street brands

What You'll Do:

As an Advice Caseworker, you'll be the first point of contact for students seeking support. Your role will involve:

• Providing advice through email, phone, and face‑to‑face meetings.
• Maintaining accurate case records.
• Advocating for students at meetings, ensuring processes are fair and policies are followed.
• Offering welfare support during times of crisis, using professional judgement to create effective plans.
• Collaborating with teams to deliver campaigns and events that raise awareness of key student issues.
• Building strong networks.

What We're Looking For:

• Excellent communication skills.
• Ability to stay calm and empathetic.
• Experience in advice.
• Strong attention to detail, professionalism, and discretion.
• A positive, problem‑solving attitude and resilience under pressure.
• Knowledge of Advice Quality Standards and relevant legislation.
• Diplomacy, neutrality, and balanced judgement.
• Commitment to confidentiality and professional boundaries.
• Ability to manage a varied caseload and meet deadlines effectively.

Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team – 01202 557789 or email your CV to [e-mail].

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.