Advice Caseworker - £25,000 - £28,000 - Poole

Office Angels; England; On-site; GBP 23,000 - 28,000; Full time

Job summary

A leading recruitment agency in the United Kingdom is seeking an Advice Caseworker in the Education Sector to provide essential support to students. This full-time position involves offering advice via multiple communication channels and maintaining case records. The ideal candidate will possess excellent communication skills and experience in advice work. Competitive salary and additional benefits are offered.

Benefits

Competitive salary up to £28k DOE

28 days holiday + bank holidays

Healthcare plan + 24-hour access to a GP

Enhanced maternity + paternity leave

Discounted onsite gym access

Qualifications

• Strong professionalism and discretion are required.
• Ability to manage a varied caseload and meet deadlines is essential.
• Knowledge of Advice Quality Standards and relevant legislation is preferred.

Responsibilities

• Providing advice through email, phone, and face-to-face meetings.
• Maintaining accurate case records.
• Collaborating with teams to deliver awareness campaigns.

Skills

Excellent communication skills

Ability to stay calm and empathetic

Experience in advice

Strong attention to detail

Job description

Advice Caseworker - Education Sector - Poole

Are you passionate about supporting others? Join our dynamic client where you’ll provide vital advice and guidance to students, helping them navigate challenges and succeed in their academic journey. This is a full‑time permanent position working 35 hours per week.

Benefits

• Competitive salary up to £28k DOE
• 28 days holiday + bank holidays
• Additional holiday for Christmas closure + 2 additional days holiday around August bank holiday
• Day off for your birthday
• Discounted onsite gym access + wellbeing review
• Healthcare plan + 24‑hour access to a GP
• Enhanced maternity + paternity leave
• Charity day
• Salary sacrifice pension
• Discounts on high‑street brands

What You’ll Do

• Providing advice through email, phone and face‑to‑face meetings
• Maintaining accurate case records
• Advocating for students at meetings, ensuring processes are fair and policies are followed
• Offering welfare support during times of crisis, using professional judgement to create effective plans
• Collaborating with teams to deliver campaigns and events that raise awareness of key student issues
• Building strong networks

What We’re Looking For

• Excellent communication skills
• Ability to stay calm and empathetic
• Experience in advice
• Strong attention to detail, professionalism and discretion
• A positive,‑solving attitude and resilience under pressure
• Knowledge of Advice Quality Standards and relevant legislation
• Diplomacy, neutrality and balanced judgement
• Commitment to confidentiality and professional boundaries
• Ability to manage a varied caseload and meet deadlines effectively

Contact our team today to hear more about this or other opportunities. Office Angels South Coast Team – email your CV to [e-mail]

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer. By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available our website.