Adventure Guide

The Escape Room USA; Southend-on-Sea; On-site; GBP 10,000 - 40,000; Full time

Job summary

A popular entertainment venue in Southend-on-Sea is seeking Adventure Guides to deliver exceptional customer service during Escape Room Adventures. The role involves engaging guests, monitoring gameplay, and maintaining the ambiance of excitement. Ideal candidates should be dependable, with a passion for entertainment. Both full-time and part-time positions are available, offering benefits like health, dental, and vision insurance, as well as a 401(k) program.

Benefits

Health insurance

Dental insurance

Vision insurance

401(k) program

PTO

Competitive pay

Qualifications

• Dependable work ethic and commitment to attendance.
• Must handle physical activity like lifting 20-40 pounds.
• Ability to follow directions and ask questions as needed.

Responsibilities

• Provide a 5-star experience for guests in Escape Room Adventures.
• Monitor gameplay to ensure customer satisfaction.
• Engage groups in conversation and explain the game rules.

Skills

Passion for Escape Rooms

Great communication skills

Flexibility and teachability

Outgoing personality

Job description

Position Description

Adventure Guides provide a 5-star experience for guests both in and out of their Escape Room Adventures, emphasizing quality customer service, excitement for the Adventure, and a kindness to all.

General Duties Include

• Greeting each team member and assisting with the check-in process.
• Serving drinks and snacks in our lounge (if over 19).
• Preparing and serving drinks and snacks in our lounge (if over 21).
• Engaging groups of 2-14 people in conversation and explaining the rules and scenario of the game.
• Monitoring both gameplay and team's overall attitude to ensure our customers have a 5-star experience every time.
• Collecting the team in a timely manner at the end of their game and providing an upbeat outro and photo opportunity in the lounge.
• Correctly resetting Escape Room Adventure between rounds, cleaning when necessary.
• Reporting any issues in a timely manner to management.
• End of night cleaning (including escape rooms, kitchen, bathroom, lounge, etc.) and restocking.

Job Requirements Include

• Ability to sit for 60 minutes at a time without distractions while monitoring a group over video/audio surveillance.
• Dependable work ethic and commitment to attendance.
• Flexible schedule and/or ability to work nights and weekends.
• Willingness to accept constructive criticism and enact necessary changes in order to be a better Adventure Guide.
• Ability to follow directions and ask questions as needed.
• Must be able to handle physical activity such as deep cleaning, standing, crawling, bending, lifting 20-40 pounds, etc. as needed for the job.
• Must be able to reset numerous locks, puzzles, doors, drawers, shelves, props, etc. both ACCURATELY and QUICKLY between rounds.
• Willingness and ability to adhere to company policies and be guided by company's Core Values while at work.

Skills And Abilities Include

• Passion for Escape Rooms/entertainment experiences.
• Desire to provide a 5-star experience to every team and guest.
• Flexibility and teachability.
• Great communication skills (conversing with guests, as well as giving clear hints and instructions).
• Commitment to immersive atmosphere while running rooms.
• Outgoing personality.

Pluses (but Not Required)

• Prior experience playing escape rooms.
• Prior experience in the customer service or entertainment industry.
• Theater, improv, and public speaking experience.

Full-time and part-time positions are available. Benefits for full-time employees include health insurance, dental insurance, vision insurance, 401(k) program, PTO, and competitive pay.