Advanced Spa Therapist

Eden Hotel Collection Limited; Offchurch; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hospitality group in England is seeking a Spa Therapist to deliver exceptional treatments and personal care. The ideal candidate will have experience in a spa setting, hold an NVQ Level 3 qualification, and have a passion for beauty therapies. This role offers generous time off, a supportive workplace culture, and numerous employee benefits including discounts, wellbeing programs, and family-friendly policies.

Benefits

31 days of leave, increasing to 33 with service

Monthly Tips

Access to discounts at 800+ retailers

Health & Wellness Plans

Sustainable Commuting options

Discounted stays, spa treatments, and more

Free parking and meals on duty

Qualifications

• Previous experience as a Beauty Therapist in a spa environment.
• Exceptional grooming standards are required.
• Availability to work full-time, including weekends/bank holidays.

Responsibilities

• Deliver high-quality treatments and personal care to clients.
• Support manager in maximizing revenue through diary management.
• Consult with clients to understand their personal needs.

Skills

Beauty Therapy

Holistic Therapies

Customer Service

Education

NVQ Level 3 in Beauty Therapy

Job description

Responsibilities

As a Spa Therapist, you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guests' expectations. You will provide treatments and a level of personal care and attention to clients which meets, at all times, the established benchmark of excellence. You’ll consult with each client to fully understand their personal needs and be committed to delivering high quality, exceptional treatments. As an Advanced Spa Therapist you’ll also be supporting your manager to maximise revenue through careful diary management and pro‑active selling of high‑quality spa retail products such as TEMPLE SPA and JESSICA. We understand that repetitive strain is a major cause of therapists having to give up their practice. All of our therapists are trained in Hands‑Free Massage, with the aim to expand their repertoire whilst freshening up their approach. We believe this to be an effective technique, which saves pressure on the hands/wrists, thereby helping our therapists to maintain a long and fulfilling career in the industry.

Qualifications

• Previous experience working as a Beauty Therapist, ideally within a spa environment;
• A passion to provide holistic and beauty therapies according to a five star spa service standard;
• Exceptional grooming standards;
• To have a beauty qualification at NVQ Level 3, or equivalent is essential;
• Availability to work weekends/bank holidays and be willing to work a full time, 40‑hour week.

Benefits

• Generous Time Off: 31 days of leave, increasing to 33 with service.
• Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
• Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
• Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
• Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
• Sustainable Commuting: Cycle‑to‑Work and Electric Vehicle Leasing options.
• Exclusive EHC Perks: Discounted stays, spa treatments, golf and leisure at our properties.
• The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
• Genuine Wellbeing Support: We're here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
• Employee Comm's: Stay connected through Eden Engage for all the latest team news.
• Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
• Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life's key moments.
• Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.

Culture & Values

We are proud winners of the AA Small Hotel Group of the year 2024‑25, rated as a Top 30 Best Place to Work in Hospitality 2024 by The Caterer and recently crowned Best Employer at the Springboard Awards for Excellence. We work together to create a truly inclusive workplace, where your voice matters and real change happens. Real Action: “You said, we did.” Sustainability Focus: Employee champions at every hotel and HQ. We’re proud members of the Hoteliers' Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Follow us on Instagram @ehcpeople for life at Eden.