Advanced Healthcare Assistant-Apprenticeship Opportunity

NHS; Doncaster; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Doncaster is offering an Advanced Healthcare Assistant apprenticeship. You'll deliver high-quality patient care, maintain confidentiality, and demonstrate excellent interpersonal skills. Qualifications include English and Maths at level 2 and an NVQ Level 2 in a related field. The role provides a starting salary between £24,937 and £26,598, pro rata, with valuable on-the-job training.

Qualifications

• Demonstrate a keen interest in caring for others.
• Previous experience of caring for patients in a clinical setting.
• Previous experience of working as part of a team.
• Understand importance of maintaining confidentiality.

Responsibilities

• Undertake agreed activities as delegated by a registered nurse.
• Display and maintain high levels of customer service.
• Respond to requests for product information and samples.
• Produce reports, letters and spreadsheets in the agreed format.

Skills

Good interpersonal skills

Ability to communicate effectively both face to face and in writing

Able to support and reassure patients / carers in distress

Basic IT skills

Education

English and Maths at level 2 or equivalent

NVQ Level 2 in a related subject

NVQ level 3 in a related subject or willingness to undertake

Job description

Advanced Healthcare Assistant - Apprenticeship Opportunity

The closing date is 24 November 2025

The Healthcare Assistant will contribute to the assessment, implementation, and delivery of high-quality patient care within the Specialist Continence team.

Will demonstrate responsibility to patients, relatives, and colleagues through contribution to the development and monitoring of agreed evidence-based practice and to the health and social care programmes.

To provide a comprehensive call answering and administration support service for the continence prescription service.

To liaise with patients regarding their continence product needs, generate prescriptions, and provide correspondence to other health service professionals.

Main duties of the job

• Undertake agreed activities as delegated by a registered nurse, with patients / service users under the direct /In-indirect supervision of the qualified staff.
• Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience of the Continence Prescription Service.
• To respond to any requests for product information and samples, sending them out in a timely manner.
• Produce reports, letters and spreadsheets as appropriate in the agreed format and time.
• Ensure that access to files in the computer is password controlled to maintain security.
• Adhere to trust policy at all times.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook

Job responsibilities

Before applying, please view the attached job description and person specification to view the full details about the role.

****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****

We reserve the right to close the vacancy early if there are a high amount of applications

Person Specification

Qualifications

• English and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
• NVQ Level 2 in a related subject
• NVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship

Experience

• Demonstrate a keen interest caring for others
• Previous experience of caring for patients in a clinical setting
• Previous experience of working as part of a team

Knowledge

• Understand importance of maintaining confidentiality

Skills

• Good interpersonal skills
• Ability to communicate effectively both face to face and in writing
• Able to support and reassure patients / carers in distress
• Basic IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Rotherham Doncaster and South Humber NHSFT

£24,937 to £26,598 a year, pro rata