Advanced Associate, Professional Services

Pearson; Rotherham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Benefits package

Job summary

Pearson in the United Kingdom is seeking an Advanced Associate to support the Traditional Processing, Ondemand and Onscreen Team within the Qualification Processing Department. The role covers end-to-end processing of T Level qualification assessments, including paper and electronic submissions, marking, and result closure.

You will handle data input, QA checks, and stakeholder communications to ensure timely SLAs and quality results.

Qualifications

• Proficient in MS Office, especially Excel; ability to create and edit formulas.
• General office experience and familiarity with established processes.
• Educated to A Level or equivalent with English and Mathematics GCSE.

Responsibilities

• Processing T Level qualification assessment materials from receipt to result.
• Capture and report on management information (MI).
• Manage marked and unmarked processes and post-result activities.
• Contact centres, examiners and internal teams to ensure SLA-aligned results.
• Input data from scripts/mark grids and process paper-based material.
• Perform QA checks on results and communicate issues clearly.
• Prioritise workload and, during peaks, train/lead seasonal staff.

Skills

MS Office

Excel

Communication skills

Attention to detail

Teamwork

Education

A Level or equivalent (English & Maths GCSE)

Tools

SharePoint

Excel Macros

Job description

Advanced Associate, Professional Services

Your Opportunity

• A full-time permanent role working 37.5 hours per week
• You will join our Traditional Processing, Ondemand and Onscreen Team which is part of the Qualification Processing Department. The department consists of several areas which work together to deliver General Qualifications, Vocational Qualification and On-demand Qualifications.
• The team are responsible for various processes, including the result resolution and closedown of results for paper based and onscreen tests, T Level and PEIC processing and closure, candidate malpractice, traditional processing of examination papers, and item level mark capture for series-based qualifications.
• You will be required to support all processing activities within the team as priorities dictate.

Your primary responsibilities

• Processing of T Level Qualification assessment material from receipt to result, including paper based and electronic submissions
• Capture and report on MI
• Processing the unmarked process (managing the receipt of material and sharing with examiners), marked process (monitoring the marking progress and capturing the marks, including item level mark data) and result closure activity for T Level qualifications including Post Result activity
• Contacting centres, examiners, internal teams to ensure results are issued to Service Level Agreements (SLA) via Teams, telephone, email and video conferencing
• Data input activity from marked scripts/mark grids and processing of paper-based examination material from receipt to result
• Complete QA checks on results
• Effectively communicate and escape key issues, or threats to SLA
• Manage own workload to ensure effective prioritisation
• During peak processing periods train and lead a small team of seasonal staff in line with Pearson's policy, procedures, and values
• Work in other areas of the business as required

Key Challenges

• Working towards tight and immovable deadlines
• The role requires a very high attention to detail even with tasks that may be repetitive
• Flexibility of working patterns during peak periods
• Ability to adapt to multiple/various IT systems
• Supporting various stakeholders from different teams
• Restrictions on annual leave during peak periods
• Processing and working instructions are kept up to date and follow regulatory requirements

Our Successful Candidate

You will be delivery focused with ability to communicate with influence and work with others to achieve goals. You will deliver goals in a changing environment and take a creative and innovative approach to work while maximising potential for yourself and others.

Additional Competencies

• Attention to detail: Able to work accurately and have excellent attention to detail
• Methodical approach: Ability to concentrate and focus on meeting deadlines and objectives.
• Communication skills: Ability to comprehend and provide clear updates to colleagues and external customers.
• Teamwork skills: Ability to work positively with other members of the team.
• Analytical skills: seek to understand the bigger picture and the impact of up and downstream activities.

Previous Experience and Qualifications

Essentials

• Proficient in MS Office, especially Excel as extensive use of spreadsheets is required Must be able to create and edit formulas etc. with Excel.
• General office experience.
• Working to set processes/work instructions
• Educated to A Level or equivalent in addition to English and Mathematics GCSE (grade C/4 or above) or equivalent

Desirable

• Advanced Excel skills such as Macro/Power Query
• Good working knowledge and use of SharePoint
• Communication skills from working with external / internal customers
• Previous experience and knowledge of working within an awarding body

If you require any reasonable adjustments or support during the recruitment process, please let us know and we'll be happy to discuss how we can support you.

Your rewards & benefits

We know you'll do great work, so we give a lot back with some of the best benefits in the business. We know one size doesn't fit all, so our workplace programs meet the different needs of our diverse teams, and their families too.

Please see our attractive UK benefits here: Pearson Jobs - Benefits

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do. It’s who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: Customer Success

Job Family: GO TO MARKET

Organization: Assessment & Qualifications

Schedule: FULL_TIME

Workplace Type: On-site