Adults Information and Assessment Officer

CRA Group Limited; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community service organization is seeking a professional to assist residents in accessing adult social care services. The role involves initial consultations to identify resident needs, producing care plans, and connecting residents to resources. Candidates should have strong customer service experience and understanding of relevant legislation. This position is based in London, United Kingdom.

Qualifications

• Experience in providing direct customer service to the public.
• Ability to carry out strength-based assessments for non-complex cases.
• Skill in producing outcome-focused care plans.

Responsibilities

• Conduct initial conversations to identify residents' networks.
• Assist residents in accessing information and services.
• Serve as the first point of contact for adult social care services.

Skills

Customer service experience

Communication skills

Assessment skills

Knowledge of Care Act

Job description

Responsibilities

• Conduct initial conversations to identify residents' networks, strengths, and presenting issues.
• Assist residents and/or carers in accessing information, advice, and connecting them to a range of universal services.
• Serve as the first point of contact for customers of the Council's Adult Social Care services.
• Implement, maintain, update, and report on customer contact, assessment, and signposting data.

Essential Experience Required

• Experience in providing direct customer service to the public, understanding their needs sensitively and effectively, and providing information, resolving, or redirecting queries to other services as appropriate.
• Ability to carry out strength-based assessments for non-complex cases, identifying desired outcomes and linking residents with support, including community and voluntary sector resources.
• Skill in producing outcome-focused care plans in partnership with service users and their support networks.
• Awareness of the Care Act and Mental Capacity Act, and related legislation forming the framework of adult social care.