Adult & Paediatric Administrator/Crisis Worker- Nottingham

NHS; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare provider in Nottingham seeks an Adult & Paediatric Administrator/Crisis Worker to manage patient records and coordinate sensitive appointments. This role requires professionalism in handling communications and records while delivering empathetic support. Ideal candidates will have administrative experience and knowledge of safeguarding. Full training is provided, and flexible working options are available.

Benefits

Full training provided

Flexible working options

Ongoing development opportunities

Qualifications

• Minimum 12 months' experience in an administrative role.
• Knowledge of the health, police or public sector environment.
• Understanding of safeguarding.

Responsibilities

• Manage patient records and administrative processes.
• Handle incoming calls, emails and referrals with professionalism.
• Coordinate appointments with police, medical staff and partner agencies.

Skills

Organisational skills

Interpersonal skills

IT literacy (Word, Excel, Teams)

Safeguarding knowledge

Multi-agency collaboration

Education

GCSE English and Maths at Grade C/4 or equivalent

Job description

Adult & Paediatric Administrator/Crisis Worker- Nottingham

Make a difference where it matters mostAt Mountain Healthcare we provide specialist healthcare and forensic services to some of the most vulnerable people in society. Our dedicated teams deliver expert medical care, forensic examinations and compassionate support to individuals who have experienced sexual assault or abuse, ensuring dignity, safety and the highest standards of care.

Main duties of the job

* Manage patient records and administrative processes in line with data protection and safeguarding standards

* Handle incoming calls, emails and referrals with professionalism and empathy

* Coordinate appointments and liaise with police, medical staff and partner agencies

* Order and manage stock and equipment to ensure smooth service delivery

* Support ISO 15189 and UKAS accreditation processes through accurate record keeping

* Provide a welcoming environment for patients and families, assisting clinicians during examinations when required

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities.This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes.

Flexible working, including part-time and job share will be considered.

Shift Hours - 8 hours. 1am-9am, 9am-5pm and 5pm - 1am.

About us

Founded by passionate clinicians on a mission to provide expert patient-centred services, Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.

Job responsibilities

We are looking for a detail driven, organised and compassionate individual to join our Sexual Assault Referral Centre (SARC) as an Adult & Paediatric Administrator Crisis Worker. This is primarily an administrative role, keeping our service running smoothly behind the scenes while also providing vital support to patients and families during sensitive moments. You will handle records, coordinate appointments, manage calls and liaise with partner agencies, all while protecting confidentiality and demonstrating empathy. You will also be trained to assist during patient visits, helping them feel informed, reassured and supported.

Manage patient records and administrative processes in line with data protection and safeguarding standards

Handle incoming calls, emails and referrals with professionalism and empathy

Coordinate appointments and liaise with police, medical staff and partner agencies

Order and manage stock and equipment to ensure smooth service delivery

Support ISO 15189 and UKAS accreditation processes through accurate record keeping

Provide a welcoming environment for patients and families, assisting clinicians during examinations when required

You will join a supportive, highly skilled team where no two days are the same. We offer full training including safeguarding, basic life support and specialist forensic awareness, plus ongoing development opportunities.

This is a 24/7 service with on-call responsibilities requiring arrival at the SARC or designated site within agreed timeframes.

Mountain Healthcare leads the clinical forensic healthcare provisions sector in the UK. A premier partner of NHS England and the police, our unique provisions include Sexual Assault Referral Centres (SARCs), Police Custodial Healthcare, Secure Estate Healthcare and clinical telephone advice.Driven by our values Be Kind and Do the Right Thing, Mountain Healthcare provides holistic and trauma-informed care that improves the immediate and long-term health outcomes of patients across the criminal justice system. Through innovative technologies and strategic partnerships, our expert clinicians ensure equal, effective and efficient services to all our patients and always put their health, safety and rights first.Join the Best Provider, Make the Greatest DifferenceClinical forensic healthcare is a rapidly growing career path as demand for specialist critical services has greatly increased in recent years. At Mountain Healthcare, we understand that to provide the highest quality services for our patients and customers, our people must be the best in the field. We are proud to offer unrivalled staff training and development opportunities such as our unique Forensic Practitioner Gateway, our wide range of accredited and Continuing Professional Development (CPD) courses, and access to events across the health and justice sector.DE&IMountain Healthcare aims to create and encourage an environment that is committed to promoting equality, diversity, working inclusively, and valuing the differences that individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.

Person Specification

Qualifications

• GCSE English and Maths at Grade C/4 or equivalent
• Minimum 12 months' experience in an administrative role
• Knowledge of the health, police or public sector environment
• Strong organisational skills and ability to work in a multi-agency setting
• Good interpersonal skills
• IT literate with experience using Word, Excel and Teams
• Understanding of safeguarding
• Experience working with children or young people, either directly or with partner services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.