Adopt South Child and Family Support Worker

Hampshire County Council; England; Hybrid; GBP 13,000 - 16,000; Full time

Job summary

A local authority in the UK is seeking a dedicated Child and Family Support Worker to join their Recruitment and Stage One Team. The role involves providing guidance to potential adopters, supporting recruitment events, and helping families through the adoption process. The ideal candidate should have customer service experience, good organizational skills, and be able to work flexibly, including evenings and weekends. This position offers a supportive environment and opportunities for professional development.

Benefits

Competitive salary

Flexible working hours

Professional development programs

Qualifications

• Experience in supporting individuals through processes similar to adoption.
• Ability to work flexibly during weekends and evenings.
• Skills in delivering inclusivity and diversity.

Responsibilities

• Provide advice and guidance to potential adopters.
• Support recruitment events and community stands.
• Record conversations and upload data accurately.

Skills

Customer service experience

Good organizational skills

Ability to make people feel comfortable

Job description

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Adopt South Child and Family Support Worker

Job Reference: HCC622344

Salary Range: £27,780 – £30,564 per annum (actual salary £13,890 – £15,282 per annum)

Contract Type: Permanent

Closing Date: 17 December 2025

Are you passionate about making a difference? We are looking for a dedicated Child and Family Support Worker to join our friendly and dynamic Recruitment and Stage One Team at Adopt South.

This role is with Adopt South , the partnership Regional Adoption Agency for Hampshire, Isle of Wight, Portsmouth, and Southampton local authorities, with the lead authority Hampshire County Council as the employer.

The Role:

We are currently recruiting for a Child and Family Support Worker (CFSW) in our friendly and dynamic Recruitment and Stage One Team based at Glen House in Swanwick. You will work with our qualified Social Workers and CFSW’s, to support the early stages of recruiting and assessing potential adopters.

What you’ll do:

As part of your role, you will provide advice and guidance to those enquiring about adoption and those who have applied to become adopters. You will be involved in marketing initiatives and recruitment events. You will play a role in the delivery of our regular webinars, face to face sessions and at community recruitment events and stands.

What we’re looking for:

Your customer service experience will help support potential adopters in their understanding of the adoption process, signposting or helping them organise childcare experience, as well other arrangements when deciding to start the adoption application process.

You will have the ability to make people feel comfortable and respected, delivering our values around inclusivity and diversity. Good organisational skills are essential for recording conversations and uploading data accurately.

You must be able to make regular journeys to different locations around the districts and county.

You will also need to work flexibly, providing support for weekly recruitment events at weekends and evenings, which can be claimed back as Time Off in Lieu (TOIL).

We would love to hear from you if you have the skills and qualities we are looking for in this customer facing role. You could be part of our team, making a real difference to children who need the love, patience and understanding of a forever family.

Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward‑looking local authority, it offers a pleasant, supportive, and collaborative working environment.

Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package .

This post is subject to a Criminal Records Check. As such, please note that under safer recruitment requirements for Children’s Services, references will be requested prior to interview.

Contact Details for an Informal Discussion:

Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.

In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignement, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.

We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.