Admissions Supervisor

Merlin Entertainments Group; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A well-known entertainment company is looking for an Admissions Supervisor to manage entrance operations and lead a team at popular attractions in London. You will focus on driving ticket sales, ensuring cleanliness, and delivering excellent customer service. Ideal candidates will have prior experience in ticketing and team management, along with a passion for guest care. Full availability is required, including weekends and holidays.

Benefits

Monthly bonus based on guest satisfaction

Discounts in shops and restaurants

Merlin Magic Pass for free attraction tickets

Discounted hotel rates

Employee cinema ticket discounts

Responsibilities

• Lead a team of Admissions Hosts and manage entrances.
• Drive sales and improve ticket penetration.
• Ensure cleanliness at all attraction areas.
• Train and develop team members in guest care.

Skills

Driving ticket sales and revenue growth

Line management experience

Attention to detail

Improving customer service scores

Admissions or ticketing experience

Delivering engaging briefings

Job description

What you’ll bring to the team

We are currently recruiting for an Admissions Supervisor to work across Shrek’s Adventure! London and the London Dungeon. Working across both landmark attractions you will be interacting with our guests either on their journey to Far, Far Away to find Shrek or on their way to Traitors Gate to have their heads chopped off! (just a little different ’ey!).

About the role

Whilst leading a team of Admissions Hosts, you’ll be passionate about the safe operation and management of the attraction’s entrances, along with driving sales to improve cluster and premium ticket penetration. You will also ensure that all areas are kept in a clean and tidy manner throughout the day all whilst ensuring the team are always delivering elite customer service.

You’ll be responsible for the training and development of your team and will therefore embrace a passionate approach to guest care and actively encourage and support new and innovative ideas from your team.

This is a 6 month fixed‑term role, working any 5 days out of 7 on a roster basis. Our attractions are open daily and so full availability is needed, including weekends, bank holidays and during peak seasons.

So, if you want to be involved in creating magical experiences, we want to hear from you!

Qualifications & Experience

You’ll fit right in if you have:

• Expertise in driving ticket sales and revenue growth
• Previous line management experience
• Attention to detail and awareness of batch flow attraction operation
• Experience in improving customer service scores
• Previous experience in an admissions or ticketing role
• The ability to deliver engaging and motivational briefings

Benefits

• Monthly Bonus based on guest satisfaction
• 25% discount in our retail shops and restaurants and 40% off LEGO online
• Merlin Magic Pass – giving you free tickets to all our attractions worldwide for you, your family, and friends every year
• Discounted rates at Merlin hotels all over the world
• Employee pricing up to 55% off cinema tickets

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [e-mail] and one of the team will get back to you as soon as possible.

Pay Range

GBP £13.94/Hr.