Admissions Scheduler

Lewisham & Greenwich NHS Trust; Camden Town; On-site; GBP 22,000 - 27,000; Full time

Job summary

A healthcare provider in the UK is seeking an Admissions Coordinator to ensure timely hospital admissions for adult patients. The role involves scheduling elective admissions and supporting the Surgical Admissions Team. Candidates should possess excellent customer care and communication skills, along with administrative experience. This position is a 12-month maternity cover and requires flexibility in working hours.

Qualifications

• Friendly and flexible approach to customer care.
• Experience dealing with the general public.
• Basic understanding of elective surgery access targets.

Responsibilities

• Ensure timely and efficient hospital admissions for adult patients.
• Support other areas during leave or absences.
• Lead developments in elective admission organization.
• Coordinate patients on the waiting list for surgery.
• Schedule elective admissions based on patient needs.

Skills

Excellent customer care skills

Strong communication skills

Good keyboard skills

Administrative experience

Ability to work in a multidisciplinary team

Job description

Role Overview

The postholder will work as part of the team to ensure that adult patients are admitted to hospital in a timely and efficient manner, making the process as smooth as possible for patients and clinicians.

The role also involves providing 12‑month maternity cover on the Surgical Admissions Team at Lewisham and Greenwich NHS Trust, requiring flexibility with core hours of 8 am to 6 pm.

Key Responsibilities

• Cover all specialties and support other areas during annual leave or other absences.
• Lead developments in the organization of elective admissions and identify shortfalls in elective slot provision.
• Book elective patients within the National 18‑week target and cancer targets, and co‑ordinate patients on the waiting list for elective surgery within the designated specialty.
• Schedule elective admissions by contacting patients, offering admission dates and agreeing on dates.
• Use the 18‑week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT.
• Liaise with clinicians to ensure effective organization and scheduling of theatre lists.
• Attend weekly PTL meetings with the Service Manager to ensure theatre lists are booked to maximum capacity, proactively filling late cancellations.
• Maintain a good understanding of the Trust’s Access Policy and ensure booking processes remain in line with the policy.
• Anticipate potential breaches and coordinate escalation with the Service Manager to seek solutions.
• Conduct regular validation of waiting lists.
• Make appointments for patients’ pre‑assessment for surgery in line with patients’ needs or as directed by medical/clinical staff guidance.

Required Skills and Experience

• Excellent customer care skills, friendly and flexible.
• Strong communication skills and good keyboard skills.
• Experience dealing with the general public and administrative experience.
• Ability to work effectively as part of a multidisciplinary team and serve as a primary point of contact for patients and their relatives.
• Basic understanding of elective surgery access targets and the ability to contribute to meeting those targets.