Admissions Officer

Priory Group; Greater London; On-site; GBP 27,000; Full time

Job summary

A leading mental health treatment provider is seeking an Admissions Officer for a full-time role in Bromley, South East London. You will ensure a smooth admissions process and maintain patient records while working closely with a compassionate team. We require prior administration experience, proficiency in Microsoft Office, and strong communication skills. This role offers a supportive environment with great development opportunities and unique perks such as a birthday holiday, flexible benefits, and enhanced maternity pay.

Benefits

Free on-site parking

Birthday Holiday

Enhanced maternity pay

Contributory pension scheme

Flexible benefits including gym membership

Access to development opportunities

Sponsorship of professional qualifications

Leadership & management development

Long service award

Refer a friend bonuses

Qualifications

• Strong experience in patient-related registration and administration.
• Prior experience using various electronic record management systems.
• Ability to communicate effectively with patients and staff.

Responsibilities

• Assist with admissions and maintain accurate patient records.
• Liaise with medical staff regarding patient admissions and funding.
• Ensure smooth operational processes within the hospital.

Skills

Experience in administration

Proficiency in Microsoft Office

Excellent verbal and written communication

Ability to manage workload efficiently

Tools

Electronic record management systems

Job description

Admissions Officer

Application Deadline: 27 February 2026

Department: Senior Management and Leadership

Employment Type: Permanent - Full Time

Location: Priory Hospital Hayes Grove

Compensation: £26,864 / year

Description

Priory Hospital Hayes Grove is looking to recruit a Admissions Officer to join the team. This is a full time 37.5 hours role.

We are seeking an experienced and motivated administrator to process all patient-related registration and administration, ensuring that necessary funding is place for the duration of treatment episodes.

Priory Hospital Hayes Grove is one of the UK’s leading mental health and addiction rehab hospitals.

We can provide world class residential treatment for a range of mental health conditions, including treatment for depression, as well as drug and alcohol addiction treatment. The hospital also offers a comprehensive eating disorder service for adults, with inpatient, day care and outpatient support available. In addition, we provide outpatient treatment for young people as well as private CAMHS assessments options and private autism assessments for adults.

Our comprehensive treatment programmes are delivered by our specialist multidisciplinary team, who work together to create a strong support network for our patients. Located in Bromley, South East London, Hayes Grove is one of Priory’s most renowned hospitals for our diverse range of therapeutic approaches, and we are experts in making assessments and advising on the best treatment options.

As well as operating as a mental health, addiction and eating disorder treatment hospital, Hayes Grove is also a formal teaching hospital. We are affiliated with a number of universities, including Canterbury Christ Church University, King’s College London and Goldsmith’s, University of London. Our status as a teaching hospital places us at the forefront of the latest research, meaning that our treatment programmes are informed by the very latest developments in the industry.

What you\'ll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you\'re assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• Liaising with Consultant Psychiatrists and Medical Secretaries to ensure that private medical insurance, where required, is in place prior to admission and is maintained through treatment
• Greeting new patients and their family on admission, ensuring that any necessary documentation is completed and any self-funding payment is taken
• Communicating with patients and other staff regarding prospective and/or current admissions and funding for treatment episodes
• Using a range of internal systems to ensure that all current patients are funded, referring any issues to a relevant member of the senior management team
• Updating patient details in internal systems, ensuring accuracy of all data input, and gathering information to facilitate correct administrative records
• Ensuring that all documentation is correctly filed and can be efficiently recovered in order to satisfy financial auditors
• Maintaining the petty cash process for patients and staff where required and ensuring accurate recording of any petty cash activities

You can find additional information in the attached job description.

What you\'ll bring to the role

Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows.

You will be competent in the use of Microsoft Office and will have prior experience of using a range of electronic record management systems. You will have a good standard of written and verbal communication skills and a demonstrable ability to proactively manage your own workload efficiently and support other team members where required.

For more information about the role, you can email [e-mail]

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on-site parking
• Birthday Holiday - your birthday as an extra days annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.