Admissions Office Administrator

Harrogate and District NHS Foundation Trust; Harrogate; On-site; GBP 60,000 - 80,000; Full time

Job summary

A healthcare organization in Harrogate is seeking an Admissions Office team leader to assist with coordinating elective waiting list admissions. This role demands effective communication, validation of waiting lists, and ensuring efficient waiting times. Candidates should be flexible and proactive, with responsibilities including the use of patient administration systems and maintaining high service quality. The role offers opportunities for personal and professional development.

Benefits

Employee Assistance Programme

Health and wellbeing initiatives

Staff recognition awards

Counselling service

Fast track physiotherapy service

Responsibilities

• Effectively uses the Patient Administration System to record dates for Admission.
• Validate waiting lists and work with the Elective Access co-ordinator.
• Monitor and action patient pathway targets like 18 week RTT.
• Maintain communication with Consultants and Secretaries regarding waiting lists.
• Add patients to the Bluespier system and keep it updated.
• Replace cancelled patients to ensure full theatre utilisation.
• Receive patients and input on booked admissions from outpatient clinics.
• Assist in enhancing service provision changes.
• Enable and add clinic appointment slots using outpatient management.
• Handle admission cancellations sensitively, providing reasons to patients.

Job description

Overview

The post holder will assist in ensuring that the effective and efficient co-ordination of elective waiting list admissions is undertaken, maintaining a high quality service to all users. This will involve validation of waiting lists and liaison with others to maintain efficient waiting times. The post holder would require a flexible and proactive approach to the role.

Responsibilities

• Effectively uses the Patient Administration System to record dates for Admission and inform patients’ relevant details.
• To validate waiting lists and work with the Elective Access co-ordinator to ensure that waiting lists are appropriately managed and booked within their expected date to be seen.
• Monitor and action patient pathway targets i.e 18 week RTT, diagnostic and cancer targets. Implement the Trust Access Policy.
• Maintain excellent communication with Consultants and Secretaries regarding waiting list/booking and capacity issues to ensure optimum use of resources.
• Add patients to the Bluespier system and ensure this is reviewed and kept up to date.
• Actively seek to replace patients when cancelled to ensure full utilisation of theatre lists.
• Receives patients and input on the Patient Administration System booked/planned admissions sent directly from outpatient clinics.
• Assist the Team leader and elective access Co-ordinator in ensuring any changes which would enhance service provision are undertaken.
• Clinic creation, enabling & adding clinic appointment slots using outpatient diary management.
• Deals with admission cancellations sensitively, giving reasons to the patient for cancellation.

Organisation & Benefits

• At Harrogate and District NHS Foundation Trust we provide ‘outstanding’ care to both our patients and our staff. We support staff through benefits, health and wellbeing initiatives and opportunities for personal and professional development.
• An inclusive and supportive culture – our Trust encourages staff to bring their whole selves to work and active Staff Networks identify areas for improvement.
• Staff Recognition - as well as regular appraisals, we recognise staff with our Making a Difference, Team of the Month Awards & Colleague Recognition Awards.
• Employee Support and wellbeing - we have a comprehensive Employee Assistance Programme, counselling service and fast track physiotherapy service for employees.
• Staff Benefits - We have a range of staff benefits and schemes to support staff health, engagement, wellbeing and inclusion.

How to apply / contact

For further details / informal visits contact: Name: Joanne Batchelor Job title: Admissions Office team Leader Email address: [e-mail] Telephone number: 01423 557365

Alison Bent
Elective Access Co-ordinator
Tel [phone]