Admissions Host

Discovery, Inc. (Formerly Scripps Networks Interactive); Abbots Langley; Hybrid; GBP 10,000 - 40,000; Part time

Job summary

An entertainment company in the United Kingdom is seeking an Admissions Host for their Studio Tour. The ideal candidate will engage and assist visitors, ensuring an enjoyable experience. Responsibilities include managing cloakrooms and resolving visitor issues. A positive attitude, customer service experience, and adaptability are essential. The role requires a commitment to working weekends and can range from 24 to 40 hours per week. Competitive hourly pay at £12.60 is offered, along with various employee benefits.

Benefits

£12.60 per hour

28 days holiday (pro-rata)

GymPass or free access to on-site gym

Exclusive access to Screeners App

Staff discounts on Studio Tour tickets

Free on-site staff car parking

Qualifications

• Experience in a visitor-focused, customer service or retail environment.
• Confidence when working with the general public.
• Ability to understand and communicate written information.

Responsibilities

• Proactively engage with visitors to enhance their Studio Tour experience.
• Resolve visitor issues and gather feedback.
• Manage cloakrooms and phone systems effectively.

Skills

Visitor-focused customer service skills

Influencing and listening skills

Ability to work in a team

Adaptability

Professional telephone manner

Job description

Welcome to Warner Bros. Discovery

Warner Bros. Discovery brings together a greatest collection of iconic content and beloved brands, inspiring viewers worldwide.

Who We Are

Behind WBD's portfolio of global stories, storytellers, creators and dreamers bring our characters to life and craft the next chapter of entertainment. From creatives to technology trailblazers across the globe, WBD offers career-defining opportunities, thoughtfully curated benefits and the tools to grow into your best selves.

Job Description: Your New Role

As an Admissions Host on the Warner Bros. Studio Tour London – The Making of Harry Potter, you will be an ambassador for the Tour, greeting excited visitors before they embark on their magical journey. Your main goal is to make sure guests have fun and enjoy a friendly, helpful and knowledgeable experience.

What’s in it for you

• £12.60 per hour
• 28 days holiday (pro-rata)
• GymPass or free access to on-site gym
• Exclusive access to Screeners App with Warner Bros., HBO and Discovery content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Free on-site staff car parking
• Complimentary staff shuttle bus between Watford Junction and our Studio Tour
• On-site staff Studio Cafe
• Option to join pension and private healthcare schemes

Your Role Accountabilities

• Proactively engage with and assist visitors to maximise their enjoyment of the Studio Tour experience.
• Resolve any issues that may arise during your duties – escalating where appropriate and effectively collecting visitor feedback.
• Manage cloakrooms, information desks, car parking and phone systems on a day‑to‑day basis.
• Follow appropriate procedures and complete associated administration and paperwork.
• Gain a working understanding of the Bookings process; display confidence and accuracy on Galaxy ticketing system, handle cash and cash up tills at day‑end.
• Stand up to 4 hours at a time, lift light items and work outdoors in all weather; attend communication and training sessions outside core hours as required.

Qualifications & Experience

• Positive contribution and effectiveness as part of a team.
• Experience in a visitor‑focused, customer service or retail environment with influencing and listening skills.
• Confidence working with the general public.
• Adaptability within a visitor‑focused environment.
• Professional telephone manner.
• Ability to absorb written communications and transfer information to visitors.
• Understanding of the Harry Potter film series and wider Wizarding World.
• Previous experience with till systems desirable.
• Knowledge of a foreign language desirable.

Working Pattern

• Contracts range from 24 to 40 hours per week; weekends (Saturday and Sunday) required.
• Normal hours between 7am and 10pm; occasional hours could run until 1am with prior notice.

Onsite Working – This role is advertised as Onsite, meaning all working hours and days will be carried out at the place of work. WBD reserves the right to change this agreement, where essential to business needs and upon reasonable notice.

How We Get Things Done

Our guiding principles – core values – drive how we operate and get things done. Find more at www.wbd.com/guiding-principles/ and learn how they appear daily in team work.

Championing Inclusion at WBD

WBD embraces building a workforce reflecting diverse perspectives, backgrounds and experiences. As an equal‑opportunity employer, we consider qualified candidates on merit, regardless of protected categories under law. For disability candidates requiring adjustments, visit our accessibility page for instructions.

If you are a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions.