Admissions & Guidance Officer

South Hampshire College Group (SHCG); Fareham; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading Further Education organization is seeking a passionate Admissions and Guidance Officer to manage student applications and provide excellent customer service. This role requires experience in an educational environment, strong administration skills, and IT literacy. Candidates should possess at least 5 GCSEs, including Maths and English, and relevant qualifications in Business Administration. The position offers an opportunity to contribute to student success and practical support roles in a dynamic college setting.

Benefits

6 weeks leave per year

Generous employer pension contribution

Regular training and development

Qualifications

• Strong customer service experience in educational settings.
• Proficient in data entry and administrative tasks.
• Required to have a high level of IT skills.

Responsibilities

• Administer student application processing for various courses.
• Deliver excellent customer service and support to applicants.
• Ensure accurate data handling and maintain service standards.
• Coordinate college interviews and related communications.
• Support students in processing their college applications.
• Collaborate with curriculum teams to stay updated on courses.

Skills

Experience in school/college environment

Excellent customer service

Data inputting and administration

IT literacy

Education

5 GCSEs including Maths and English at Grade C

Level 3/4 Qualification in Business Administration

Level 4 Qualification in Advice and Guidance

Job description

Care to Join Us?

We currently have an exciting opportunity for a passionate, dedicated and skilled Admissions and Guidance Officer. The information below provides more detail about the role.

Benefits

• 6 weeks leave per year, plus bank holidays (pro rata).
• Generous employer pension contribution.
• Regular training and development.

Responsibilities

• Administer the processing of all student applications for 16-19, 19+ and Higher Education courses, ensuring that data is effectively inputted, checked and maintained securely and that service standards are met in line with the College's Admissions and Recruitment Policy.
• Deliver excellent customer service at all times, being the first point of contact for applicant enquiries, providing essential information and supporting students in making appropriate choices.
• Have a good understanding of adult funding streams.
• Have a good understanding of the application process for 16-18, Higher Education and adult audiences, being able to provide relevant information about the application process and guidance on areas such as travel, finances, and course information.
• Answer enquiries about college courses via a variety of means ensuring enquirers receive a comprehensive, accurate and timely response in line with college processes.
• Support with coordinating the College interviews; collating schedules, processing student letters and interview information, liaising with curriculum, dealing with enquiries, preparing keep warm campaigns and follow up communications.
• Play a key role in the College's Internal Progression procedure, ensuring students are supported in processing their college applications, provided with timely information.
• Work with curriculum teams to update knowledge of the provision on offer and how it links with career progression, students' intended destination and the local employment market.

Skills & Experience

• Experience of successfully working in a school/college environment.
• Experience of delivering excellent customer service.
• Experience of data inputting and administrative delivery in a fast-paced environment.
• Evidence of well-developed administration skills and a high level of IT literacy.

Qualifications

• 5 GCSEs or equivalent including Maths and English at Grade C or above (IT is desirable).
• Level 3/4 Qualification in a relevant field e.g. Business Administration desirable.
• Level 4 Qualification in Advice and Guidance.

Ideal Attributes

• Ability to work with accuracy and attention to detail.
• Ability to work under pressure and to tight deadlines.
• Driving licence and/or access to transportation – may require cross campus working.

About Us

The South Hampshire College Group (SHCG) is a dynamic, purpose driven Further Education organisation with a commitment to creating better futures for learners, employers and communities within South Hampshire and beyond. We pride ourselves on living our values – collaborative, inclusive and aspirational – and we always seek to attract talent who can add value and who will be proud to be part of our growing organisation.

We reserve the right to close this vacancy early if we receive sufficient applications for the role.