Admissions & Customer Services Assistant Apprentice

South and City College Birmingham; Birmingham; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading further education provider in Birmingham is seeking an Admissions & Customer Services Assistant Apprentice for a fixed term of 21 months. The role involves acting as the first point of contact for visitors, handling inquiries, and supporting the admissions process. The ideal candidate will develop essential customer service skills while ensuring effective communication throughout the college. A good standard of education is required, and a driver's license is desirable but not essential. Safeguarding and welfare commitment is crucial in this position.

Qualifications

• Effective communication with customers and stakeholders.
• Ability to handle multiple tasks efficiently.
• Experience or knowledge of customer service procedures.

Responsibilities

• Act as the first point of contact for visitors.
• Provide information and signpost to relevant departments.
• Take telephone applications for courses.
• Assist with maintaining an up-to-date database.
• Complete initial screenings of application forms.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Education

Good standard of education

Job description

We hope that one of the buttons below will help you.

We are seeking to appoint an Admissions & Customer Services Assistant Apprentice fixed term for 21 months

Application closing date is: 18th January 2026.

Please refer to the attached Job Description for further details on this role.

Aims of Job / Job Purpose

As an apprentice in the Admissions & Customer Services Team you will develop the skills needed to work as an effective member of the team. Through the implementation of best practice procedures and using a customer focused approach, you will work with the admissions and front of house teams and call centre team and will work to improve and maintain a high standard of communication and customer care to all of the college's customers, both internal and external. Working closely with the Curriculum teams in your allocated Division, you will support systems for collecting and updating course information, responding to course enquiries, and tracking student applications from receipt to an offer of a course place.

Key Accountabilities and Responsibilities

• Act as the first point of contact for all visitors and deliveries to the campus.
• Understand the complete customer journey within the college.
• Handle day to day enquiries, providing information and signposting to the relevant departments, take messages, log messages, set up and monitor call back system.
• Take telephone applications for agreed courses to assist students in accessing the college admission process.
• Assist with the maintenance of a database of current and accurate information on courses for your allocated Division on CMF.
• Advise students on appropriateness of courses / programmes.
• Complete the initial screening of application forms, referring students to further Advice and Guidance services as appropriate and ensure that all enquiries and applications are monitored and tracked within the Student Records System.
• Assist with organising mail shots and other publicity campaign and co‑ordinate the effective collection of incoming mail and parcels, organise franking and collation of outgoing mail and recorded delivery items.
• Ensure college promotional material is displayed and up‑to‑date, including welcome area noticeboards and electronic screens.
• Help to plan/organise and support events at college and external venues as required.
• Coordinate bookings of rooms, pool cars etc using a generic electronic system.
• Ensure the reception area is clean, tidy and safe.
• Liaise with stakeholders, students, academic and support staff to ensure that information is shared and disseminated effectively in a professional manner.
• Attend meetings at the request of your line manager to ensure efficient communication with the college.
• Participate in the development of equal opportunities, diversity and inclusion.
• Be a member of college groups as and when required.
• Undertake any other duties within the grade as required by the college.
• A driver’s licence would be desirable but not essential in this role.
• In addition you will be required to undertake any training or updating necessary in your field, and engage in organisationally required CPD (Continuous Professional Development) developing skills, knowledge and behaviours in line with the apprenticeship standard to include HR process, financial process, projects, data management, legislation as expected within this apprenticeship.
• Handle inbound customer inquiries and conduct outbound calls in line with call centre procedures and service standards.

About the College

We are one of the largest further education providers in the UK, with eight campuses across the city. We are committed to ensuring students have the relevant skills, qualifications and experience for their future, whether that is to seek employment or continue their education. Our vision is to be recognised as an outstanding educational and economical resource by providing outstanding education, training that is primarily vocational in response to the needs of the learners, employers and other key stakeholders. At South and City College Birmingham, equality, diversity and inclusion are integral to who we are and what we do. We are firmly committed to promoting and embedding the key principles for all within our institution, from our learners to our staff, governors, employers, visitors and contractors.

How to Apply

To apply, please click onto the Apply Online button. If you require any information not specified in the Job Description, please contact the People Services Team by email to [emailprotected].

Safeguarding

The college is committed to safeguarding and promoting the welfare of children and young adults and expects all staff to share this commitment. The successful applicant will be subject to all necessary pre‑employment checks, including enhanced DBS, prohibition check, childcare disqualification (where applicable), qualifications (where applicable), medical fitness, identity and right to work. All applicants will be required to provide a minimum of two suitable references covering a 5‑year period. An online search will also be carried out as part of our due diligence on all shortlisted candidates.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. When applying for certain jobs and activities, certain spent convictions and cautions are protected so they do not need to be disclosed to employers, and employers cannot take them into account. Further information about filtering offences can be found in the DBS filtering guide.

Safeguarding is our top priority. We encourage all applicants to review our Safeguarding and Child Protection Policy, which outlines our commitment to the safety and wellbeing of learners.

This post is covered by Part 7 of the Immigration Act 2016. Therefore, the ability to speak fluent and spoken English is an essential requirement for this role.