Admissions Assistant

GEDU Global Education; Holbeck; On-site; GBP 26,500 - 28,000; Full time

Benefits offered by this job

25 days annual leave

Workplace pension scheme

Tuition reimbursement

Flexible benefits options

Job summary

A leading higher education provider in the United Kingdom is seeking an Admissions Assistant to enhance the admissions process. The role involves maintaining accurate records, providing course advice to applicants, and ensuring compliance in applicant data. Ideal candidates will have strong problem-solving skills, exceptional customer service ethos, and effective organizational abilities. This is a full-time position on-site in Leeds, offering a competitive salary and several employee benefits.

Qualifications

• Experience dealing with demanding individuals and resolving problems.
• Ability to self-manage with administrative tasks.
• Excellent organizational and prioritization skills.

Responsibilities

• Support admissions team for effective service delivery.
• Maintain accurate records and compliance.
• Provide guidance on course options to applicants.

Skills

Problem-solving skills

Organizational skills

Time management

Customer service ethos

Initiative

Adaptability

Job description

Type of Contract: Permanent

Salary Range: £26,500-£28,000

Department: Admissions

Location: Leeds (On-site)

Working Pattern: Full Time - 40hrs Per Week

Company Overview: GBS is a higher education provider offering a range of sector-relevant courses across ten campuses in London, Birmingham, Leeds and Manchester. Working in partnership with several of the UK’s leading higher education providers, we deliver vocational, undergraduate and postgraduate programmes in finance, accounting, business, construction, tourism, healthcare, and more.

Our Vision: Changing lives through education.

What We Do: The Admissions Department supports the business by evaluating and enrolling qualified students. It manages application processes, advising prospective students, and ensures that enrolment targets are met in line with company strategy.

The role: Reporting to Admissions Manager, the Admissions Assistant will facilitate the admissions process while ensuring a connected and seamless approach to the service for applicants across the admissions service. The Admissions Assistant will be expected to contribute to the overall effective service delivery of providing information and support to ensure a high-quality admissions service is provided to applicants and academics.

Please note, we are unable to offer sponsorship for this position.

Responsibilities

• To support and co-operate with the wider admission team to ensure the provision of an effective and efficient admissions service for GBS.
• To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems.
• Ensure accurate input of applicant related data and correction of applicant exception reports using the student management information system; in preparation of statistical returns (such as HESA).
• Provide advice and guidance on course options to applicants and potential applicants verbally and in writing. Deal with all internal and external queries concerning the progress and status of an application.
• Carry out initial checks on applications for a portfolio of courses, (including but not limited to minimum entry requirements, criminal convictions, multiple application identification, immigration checks).
• Handle telephone and email enquiries from prospective students, independently and in a timely and professional manner.

Requirements

• Experience of dealing with a wide range of demanding individuals and of resolving problems quickly and calmly.
• Experience of being administratively self-sufficient and accustomed to exercising initiative.
• Experience of prioritising and ability to balance a diverse workload while working with precision.
• Good organisational and time management skills; scheduling and prioritising multiple projects and tasks with varying deadlines.
• Excellent customer service ethos to enable effective delivery of services to internal and external stakeholders at all levels.
• A flexible and adaptable attitude, including occasional evening and weekend working and off-site.

Desirable Skills

• A general understanding of the full student lifecycle from enquiry to enrolment and understanding of the importance of admissions processes in maintaining student records and contribution to overall student experience.

Benefits

• 25 days annual leave, plus 8 public holidays
• 1-day extra leave per year of service, up to a maximum of 5 days
• Workplace pension scheme
• Tuition reimbursement for career development courses
• Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more
• Perks@Work discounts platform, wellbeing centre and much more
• Reward and recognition programme
• £500 award employee referral scheme
• Discretionary annual performance bonus

GBS is committed to equality, diversity and inclusion and providing a workplace free from discrimination or harassment. We welcome applications from all backgrounds and communities. We take our core values seriously and work hard to create an environment where everyone feels welcomed.

One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come. — Barbara Vargas (Professional Services Employee)