Administration Support Officer

Cwm Taf Morgannwg University Health Board; Abercynon; On-site; GBP 25,000 - 29,000; Full time

Job summary

A Healthcare Provider in Abercynon seeks an Administration Support Officer to provide administrative support to the Senior Leadership Team. The ideal candidate will manage their workload efficiently, coordinate meetings, and process requisitions. Strong organizational skills and the ability to work in a fast-paced environment are essential. Welsh language skills are a plus, making this role ideal for adaptable individuals looking to contribute effectively to the team.

Benefits

Pension

Generous leave

Flexible work

Career growth opportunities

Qualifications

• Demonstrated understanding of confidentiality.
• Knowledge of office procedures and NHS electronic systems.
• Experience in HR or Recruitment environment.

Responsibilities

• Provide effective administrative support to the Senior Leadership Team.
• Coordinate meeting papers and agendas.
• Process requisitions and invoices using Oracle.

Skills

Excellent verbal and written communication

Customer care skills

Ability for tact and persuasion

Prioritising work and meeting deadlines

Education

Vocational Level 3 qualification or equivalent

ECDL certificate or equivalent experience

Tools

Microsoft Office

Oracle

Job description

Go back Cwm Taf Morgannwg University Health Board

Adminstration Support Officer

The closing date is 27 January 2026

Join our dynamic People Directorate team and play a key role in supporting the Senior Leadership Team. We're looking for an organised, proactive individual to provide efficient administrative support and ensure the smooth day‑to‑day running of the office.

You’ll manage your own workload, prioritising tasks and working independently while using your initiative to handle urgent matters. Responsibilities include acting as a key point of contact for internal and external stakeholders, coordinating meeting papers and agendas, and organising meetings with all associated arrangements.

Flexibility is essential as you’ll support the Business Support Manager and colleagues across the Directorate when needed. You’ll also process requisitions and invoices using Oracle, and ensure goods are ordered and received promptly.

If you’re highly organised, adaptable, and thrive in a fast‑paced environment, we’d love to hear from you!

Main duties of the job

Provide an efficient and effective administrative support service to the People Directorate Senior Leadership Team.

Support the day‑to‑day running of the Senior Leadership Team office and ensuring their business is managed effectively and efficiently.

Work flexibly to support the Business Support Manager, and assist and support other colleagues within the People Directorate as required.

Support the co‑ordination and provision of meeting papers and agendas.

Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn’t mean essential; while the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn’t ‘fluency’, just speaking & listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see ‘Welsh Language Guidance’ in the documents at the bottom.

About us

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers.

Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff's vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

Our CTM 2030 Strategy—Our Health, Our Future—focuses on uniting our region around shared health and wellbeing goals. Our values guide us daily:

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

• Vocational Level 3 qualification, or possess the equivalent level of knowledge, experience and skills.
• ECDL certificate or the equivalent level of experience using Microsoft Office packages.
• Knowledge of office procedures.
• Demonstrate a sound understanding of confidentiality.
• Clear understanding of Health & Safety Regulations.
• Knowledge of administration and clerical procedures.
• Numerate and literate, with knowledge and experience of dealing with a range of working practices.
• Understanding of NHS electronic systems, ideally ESR (electronic staff record) and Oracle.

Experience

• Experience working in a busy office environment.
• Experience of using IT software management programmes and databases.
• Experience in organising, planning and prioritising workload.
• Experience of working in HR or Recruitment environment.

Skills and Attributes

• Excellent verbal and written communication.
• Customer care skills.
• Ability for tact and persuasion when dealing with issues.
• Use of own initiative to resolve issues/problems.
• Ability to prioritise work and meet deadlines in an organised manner. Be confident reliable, methodical and pay attention to detail.
• Be confident reliable, methodical and pay attention to detail.
• Produce reports from information retrieved from various software packages.
• Able to adapt to an unpredictable workload.
• Able to work within a changing environment.
• Welsh Language Skills (Level 3 and above/B2) are Desirable for this Role.

Other Role Requirements

• Flexible in work related tasks.
• Able to work as part of a team and Be proactive and have a positive approach to the role.
• Travel in a timely manner if required to work or attend meetings at other UHB premises.
• Ability to move and handle files and equipment.
• Ability to move and re‑arrange meeting room furniture.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Cwm Taf Morgannwg University Health Board