Administrator Support

Public Sector Resourcing; Newport; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A public sector shared service centre in the UK is looking for Administrator Support staff to enhance business services in HR, Payroll, and more. The role involves delivering excellent customer service and requires proficiency in Microsoft Office, strong numeracy, and attention to detail. This position offers a hybrid working model and aims to foster a collaborative and inclusive work environment.

Benefits

Flexible working hours

Professional development support

Public sector benefits

Qualifications

• Proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
• Strong foundational literacy and numeracy skills.
• Demonstrate commitment to customer needs and excellent service delivery.
• High attention to detail and accuracy in tasks.
• Proven ability to manage tasks and meet deadlines.

Responsibilities

• Create positive experiences for customers by delivering excellent service.
• Maintain a positive attitude, showing willingness to help.
• Communicate professionally with colleagues and customers.
• Work proactively to deliver accurate high-quality services.
• Update systems accurately and efficiently.
• Promote a customer-centric team culture.
• Help create an inclusive workplace embracing diversity.

Skills

Proficient in Microsoft Office

Strong literacy and numeracy skills

Customer service commitment

Attention to detail

Task management ability

Proactive learning

Job description

Administrator Support Positions across UKSBS

Swindon, Newport or Stockton-on-Tees (Hybrid working, training will take place on site)

Band B - £23,500

We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance and Procurement. These roles sit at the heart of UKSBS, supporting the day‑to‑day delivery of essential business services for our clients.

Depending on your placement, you may help ensure people are paid accurately and on time, support recruitment and HR processes, manage supplier and purchasing activity, or contribute to accurate financial processing and reporting. Regardless of which service area you join, you will be part of a collaborative team that plays a crucial role in keeping our services running efficiently. You will gain valuable experience in a shared services environment, working with modern systems and processes that underpin vital government operations.

Responsibilities

• Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do
• Maintain a positive attitude, showing a willingness to help and satisfy our customer needs
• Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat and others)
• Proactively work with colleagues to deliver accurate and high‑quality services whilst taking shared responsibility for the achievement of SLAs, KPIs and other targets
• Update our systems with changes, ensuring these are processed accurately and efficiently
• Promote an inclusive, customer centric and proactive team‑based culture which identifies, communicates and addresses customer needs
• Help to create a respectful, inclusive workplace which embraces and values diversity

Required skills and experience

• Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
• Have a strong foundational literacy and numeracy skills.
• Demonstrate commitment to customer needs and excellent service delivery.
• Have high attention to detail and accuracy in all tasks.
• A proven ability to manage tasks and meet deadlines.
• Demonstrate ownership and accountability for assigned work.
• Have experience thriving in fast‑paced environments and openness to change.
• Be proactive in learning and developing new skills.
• Having experience of working in a Shared Service Environment/other customer focused role would be desirable.

About UKSBS & Your Opportunity

UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy. We are at an exciting point as a business and are currently going through transformation ahead of company growth to expand our client base and install new systems.

A key aspect of this transformation is the UKSBS Matrix Programme. This major component of the Government's Shared Services Strategy aims to provide modern, cost‑effective, and scalable business services to nine government departments.

You will play a vital role in running these new services as they go live and mature, supporting the delivery of a modern SaaS ERP platform and the processes that underpin it.

This is an exciting opportunity to be part of something long‑term and transformative, ensuring the service continues to evolve, improve and deliver real value to our clients and customers. Success will rely on curiosity, collaboration and a commitment to excellence. We will support you to develop your skills, grow your expertise and make a lasting impact as part of a service that is designed to endure and continually improve.

Life at UKSBS

We value our employees and recognise the importance of ongoing professional development, supporting you to achieve your goals whether you’re starting out or building on existing experience. Our in‑house expertise is vast, whether you’re interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.

We work a mixture of full and part‑time hours across a 37‑hour week (full time), with start times varying between 8.00 and 9.30am. Our hybrid working model offers flexibility, balancing time spent working from home with time in the office for collaboration, training and team connection. While most colleagues work remotely for much of the week, we generally expect everyone to spend 20% of their time in their office location. This can vary depending on business needs, and there may be times when we ask you to be on‑site more frequently to support key activities or team priorities.

Our team is made up of individuals with various levels of experience and from different working backgrounds. We have offices based in Swindon, Newport and Stockton‑on‑Tees and you can choose to work from the most suitable location for you.

We don’t expect you to know all the answers straight away, we are always on hand to help support you and share our knowledge. We provide full training for all our new joiners which helps you get a good overview of what we deliver, our processes and how to use our systems.

Applicants must be eligible to obtain SC security clearance.

We are an inclusive and Disability Confident employer and welcome all applications. Find out more about our equality, diversity and inclusion commitments on our website.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.

We are UKSBS. We are creating a place where people love to work, a culture where we lead, we change, we deliver and we empower our people to be curious, take action and add value.