Administrator / Senior Administrator

Ridge and Partners LLP; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading UK-based firm in Plymouth is seeking a Senior/Office Administrator to provide high-level administrative support. The successful candidate will demonstrate strong communication skills and the ability to manage multiple tasks efficiently. This is a full-time, on-site role requiring experience in customer service and proficiency in MS Office. The office environment promotes teamwork and a positive culture.

Qualifications

• A passion for supporting people with kindness and empathy.
• Proficient in MS Office suite.
• Previous experience in an office environment.

Responsibilities

• Manage office affairs effectively and positively.
• Prepare high-quality documents, reports, and presentations.
• Assist with recruitment activities and onboarding new starters.

Skills

Customer service

Organization

Communication

Proficiency in MS Office

Problem solving

Education

Administration or PA qualification

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

What’s The Opportunity

We are recruiting for a Senior/Office Administrator to join and become an integral part of our Plymouth team. In this role you will complement and strengthen our existing administration team, providing valuable support to office partners and the local technical team. We are keen to recruit someone who is looking for longevity in a role and is experienced in providing high-level customer service.

The successful candidate will have a positive, ‘can-do’ attitude, be enthusiastic and take pride in their role. You will be responsible for providing effective and efficient administrative support and thrive in delivering a high level of support within a dynamic and driven team. This is a permanent full-time role and requires working in the office five days a week. We are interested in hearing from experienced PA/Office Administrators to those with some experience and feel they can make a positive difference and contribution.

What you need to do to be effective in this role

• Manage office affairs effectively and positively alongside existing admin support.
• Assist with various ad-hoc tasks to promote a positive culture and a well-presented office.
• Setting up jobs, opening submissions, conversion to projects and management of them on our Document Management System.
• Assist with submission documentation: bids, project case studies, CVs etc.
• Support with tracking of bids and proposals; ensuring submission requests/tracker are updated.
• Support with monthly project forecast reporting.
• Raising invoices and assisting with debt chasing.
• Provide local bid support management and coordinate with companywide bid team.
• Provide local marketing support and coordinate with companywide marketing team.
• Assisting with local social media & marketing planning.
• Prepare high-quality documents, reports, and presentations that reflect our brand and standards.
• Support with recruitment activities.
• Assist with onboarding new starters.
• First Aider/Fire Warden - training will be provided.
• Meeting and greeting internal & external guests at all levels of seniority.
• Dealing with any office-related questions/queries from colleagues and visitors to the office.
• Attending meetings and minute taking, where necessary.
• Printing, binding, and filing documents/contracts.
• Support preparing presentations when requested.
• Assist in arranging internal and external events, both professional and social.
• Arranging appointments/meetings including project meetings and B2B activities.
• Diary management and inbox monitoring, where necessary.
• Assist with fee letters, reports, formatting, and typing for the team.
• Assist with team expenses, purchase orders, and approvals with accuracy and efficiency.
• Complete and compile supplier sub-contract questionnaires.
• Booking of travel and accommodation arrangements.
• Processing mileage, expenses and corporate expenditure and completing timesheets.
• Office compliance and operation tasks.

The skills and experience you need to have for this role

• A passion for supporting people, with kindness, compassion and empathy.
• A confidence to establish yourself as a central presence, and natural key point of contact.
• Possess an energetic character, with the ability to uplift, engage and motivate our teams creating positive experiences and impressions.
• A proactive approach, with the ability to pre-empt the needs of seniors to allow them to focus solely on the tasks in front of them.
• Confidence in working with senior Partners, and communicating and working with people of all levels across the business.
• A naturally organised approach, with the agility and ability to manage multiple tasks.
• An ability to maintain a high level of confidentiality and trust.
• Proficient knowledge and demonstrable experience with all MS Office suite-based software, including Outlook, Word, Excel, Teams, etc.
• Excellent communication skills & telephone manner.
• Ability to work effectively as part of a team, as well as independently.
• Well-presented with an exceptional, friendly, and professional approach.
• Good at problem solving with a ‘get it done’ attitude.
• Naturally organised with a high attention to detail.
• Self-motivated, proactive team player dedicated to providing solid support.
• Confident in the creation of documents and templates with graphic design elements.
• Excellent organisational and time-management skills, with the ability to multitask and prioritise effectively.
• Be flexible to support the changing priorities of the diaries.
• Strong attention to detail, with a high level of accuracy in English language.
• Administration or PA qualification an advantage.
• Previous experience of working in an office environment essential.