Administrator Receptionist - Full Time

Victoria Medical Centre; Eastbourne; On-site; GBP 22,000 - 28,000; Full time

Job summary

A modern healthcare practice in Eastbourne is seeking an Administrator Receptionist to join their front of house team. This role involves reception duties, managing patient appointments, and completing various administrative tasks. Ideal candidates will have experience in administration, excellent communication skills, and a friendly demeanor. The practice offers a supportive work environment and opportunities for professional development.

Benefits

Enrolment to the NHS Pension Scheme

Management support

Free access to Health and Wellbeing support program

Personal and professional development opportunities

Open, caring and positive culture

Friendly, supportive team

Qualifications

• Experience of administrative duties.
• Experience of working with the general public.
• Experience of working in a health care setting as an administrator and/or receptionist.

Responsibilities

• Undertake reception duties when required following protocols and procedures.
• Greet all patients and visitors courteously and assist as necessary.
• Handle and process prescriptions, ensuring timely collection.
• Book appointments both by phone and in person.
• Process email queries following protocols.

Skills

Excellent communication skills (written and oral)

Strong IT skills, including audio typing

Clear, polite telephone manner

Competent in the use of Office and Outlook

Effective time management (Planning & Organising)

Problem solving & analytical skills

Job description

Overview

To form an integral part of the front of house and administrative team, contributing to the daily office routine within GeneralPractice. The role shall include various administrative tasks, reception duties and dealing with telephone enquiries.

Main duties of the job

The following are the core responsibilities of the Administrator Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• Undertake reception duties when required following protocols and procedures
• Greet all patients and visitors in a courteous and polite manner, offering all reasonable assistance
• Handling and processing of prescriptions, ensure all prescription requests are processed and are ready for collection within 3 working days
• Book appointments by telephone and face to face
• Receive and make calls as required. Divert calls to relevant team and deal with general enquiries and appointment line
• Undertake Administrative duties - completing of tasks both in EMIS Web and DOCMAN
• Registering of new patients
• Scanning and filing of incoming documents and post
• Deal with email queries following protocols and procedures.
• Undertaking a range of administrative duties supporting colleagues in the wider team at VMC which includes:
• • Clinical Coding and summarising of clinical records
  • Deductions
  • Incoming and sending of medical notes
  • Immunisations and child health management including monitoring of Antenatal workload and childhood vaccination
  • Redactions of records

About us

About Victoria Medical Centre

We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN. A branch surgery and separate open access mental health hub in the Foundry, both located in the towns main shopping centre.

Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.

Benefits of working at Victoria Medical Centre:

• Enrolment to the NHS Pension Scheme
• Management support
• Free access for all staff and their family to our Health and Wellbeing support programme
• Personal and professional development opportunities
• Open, caring and positive culture
• Friendly, supportive team

Job responsibilities

Full job description available upon request - main duties of the Admin / Reception position are detailed above.

Person Specification

Personal Qualities

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Knowledge and Skills

• Excellent communication skills (written and oral)
• Strong IT skills, including audio typing
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedures

Experience

• Experience of administrative duties
• Experience of working with the general public
• Experience of working in a health care setting as an administrator and/or receptionist

Other requirements

• Willingness to undertake further training and development
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.