Administrator/Receptionist | Central and North West London NHS Foundation Trust

CNWL NHS Foundation Trust; Kingsbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading NHS organization in Kingsbury is seeking a motivated Administrator/Receptionist to provide exceptional front-of-house service at Fairfield House. This role involves managing reception services, delivering administrative support, and ensuring compliance with health and safety protocols. Ideal candidates will demonstrate excellent communication skills and experience in a busy healthcare environment, along with proficiency in clinical records systems. Join a forward-thinking organization dedicated to improving lives.

Benefits

Training and career development opportunities

Inclusive and supportive work environment

Qualifications

• Strong communication skills in written and verbal form.
• Experience in managing competing demands in a healthcare setting.
• Demonstrated commitment to Trust values and continuous improvement.

Responsibilities

• Provide a professional front‑of‑house service for patients and staff.
• Manage reception services and maintain accurate records.
• Deliver administrative support to clinical teams.

Skills

Excellent communication skills

Strong focus on confidentiality

Ability to remain calm under pressure

Proficiency in clinical records systems

Experience in appointment scheduling

Commitment to professionalism

Tools

IAPTUS

SystemOne

Job description

Role Overview

We are seeking a motivated and professional Administrator/Receptionist to join our team at Fairfield House in the borough of Brent in London. This is a pivotal role providing a welcoming and efficient front‑of‑house service for patients, visitors, and staff, while ensuring the effective day‑to‑day running of the Brent Older People’s and Healthy Ageing (OPHA) team, Talking Therapies, and the Adult Community Mental Health Team (CMHT).

Key Responsibilities

• Provide a professional front‑of‑house service at Fairfield House, acting as the first point of contact for patients, visitors, and staff.
• Manage reception services, including handling enquiries, monitoring visitor access, booking appointments, and maintaining accurate records.
• Deliver a wide range of administrative support to clinical teams, such as processing referrals when needed, updating clinical systems (IAPTUS/SystemOne), managing correspondence, and coordinating room bookings.
• Ensure the smooth day‑to‑day running of the site by liaising with Estates and Facilities, escalating issues, and conducting regular safety checks.
• Take on key site responsibilities as Nominated Fire Officer and First Aider, ensuring compliance with health and safety, fire safety, and emergency procedures.
• Manage clinic capacity and appointment scheduling, including monitoring DNAs and rescheduling as needed.
• Oversee procurement and stock control of clinical and administrative supplies.
• Promote Trust values, professionalism, and a safe, supportive environment for both patients and staff, while engaging in personal development and service improvement initiatives.

Essential Skills & Experience

• Excellent communication skills in written and verbal form.
• Strong focus on confidentiality and patient care.
• Ability to remain calm under pressure and manage competing demands in a busy healthcare setting.
• Proficiency in using clinical records systems (IAPTUS/SystemOne) and administrative tools.
• Experience in coordination of clinic capacity, appointment scheduling, and room booking.
• Demonstrated commitment to Trust values, professionalism, and continuous improvement.

Benefits

Central and North West London NHS Foundation Trust (CNWL) is one of the largest and most diverse NHS trusts in the UK, providing physical and mental health services across London, Milton Keynes, Surrey, and beyond. By joining CNWL, you will become part of a compassionate, inclusive, and forward‑thinking organisation that values diversity and is dedicated to improving lives. We offer a wide range of training, career development opportunities, and staff benefits to help you thrive both professionally and personally.