Administrator/Receptionist

NHS; York and North Yorkshire; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare facility in York is seeking a part-time Administrator/Receptionist to join their Emergency Department. The successful candidate will handle patient registrations, provide excellent customer service, and ensure the smooth operation of the department. Flexibility to work nights and weekends is essential. Previous reception experience is advantageous, along with strong communication skills.

Benefits

Access to NHS Pension Scheme

27 days holiday rising to 33

Relocation package

Employee Assistance Programme

Learning and development opportunities

Discounts on various services

Qualifications

• Must be numerate and literate, with required qualifications in English and Maths.
• Highly skilled in delivering customer-based services in a face-to-face setting.
• Previous experience of NHS administration services is a plus.

Responsibilities

• Register patients attending the Emergency Department.
• Provide courteous reception service.
• Ensure smooth running of the Administration/Reception.
• Handle enquiries in person or by telephone.
• Carry out other tasks as directed.

Skills

Customer service

Interpersonal skills

Attention to detail

Time management

Ability to work under pressure

Education

GCSE grade C and above in English and Maths

NVQ III or equivalent in general administration or customer service

Job description

Administrator/Receptionist

The closing date is 01 December 2025

We are looking for an enthusiastic, motivated Administrator/Receptionist to join our team in the Emergency Department at York Hospital.

This vacancy is part time (17 hours per week) and permanent.

Applicants should have a passion for wanting to provide high quality customer service as the first point of contact to the department, and be able to thrive in a fast paced and sometimes unpredictable environment.

Previous applicants need not apply.

Main duties of the job

The role involves:

• Registration of patients attending the Emergency Department
• Providing a courteous and efficient reception service
• Ensuring the smooth running of the Emergency Department Administration/Reception, adhering to procedures and guidelines
• Dealing with a variety of enquiries made in person or by telephone
• Undertaking any other tasks as directed

You will need to demonstrate excellent communication/ interpersonal skills, be able to work under pressure, demonstrate self-motivation and be a team player with a wide range of varying duties.

You will take pride in your work, and always be professional, proactive and courteous. Previous receptionist experience and keyboard skills would be an advantage.

Our successful applicant would need to be flexible as the job entails working nights, weekends, bank holidays with unsocial hours as part of the role.

About us

For further information on working for our Trust please visit:

We offer a range of benefits to support our staff including:

Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants.

27 days holiday rising to 33 days (depending on NHS Trust service).

A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager at interview stage.

A variety of different types of paid and unpaid leave covering emergency and planned leave.

Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme.

NHS Car Lease scheme and Cycle to Work scheme.

An extensive range of learning and development opportunities.

Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers.

For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.

Job responsibilities

A full description of the role is available in the attachment: job description.

Please note that if a high number of applications are received this advert may close early. You are advised to submit your application at the earliest opportunity.

Working for the Trust

Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks - including our Race Equality, LGBTQ+, Disability and Carers Networks - to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: [e-mail].

As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

Armed Forces Friendly Employer

We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE - Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

Person Specification

Qualifications

• Must be numerate and literate, GCSE grade C and above or equivalent in English and Maths.
• NVQ III or equivalent experience in general administration or Customer Service

Experience

• Highly skilled in delivering customer based services in a face to face setting.
• Previous experience of NHS administration services

Aptitude and Personal Qualities

• Evidence working as part of a team
• Evidence understanding of need for Confidentiality

Skills

• Ability to work under pressure and maintain calm whilst dealing with anxious/distressed patients
• Evidence of good verbal communication skills and interpersonal skills
• Ability to cross reference information and pay attention to detail
• Experience of organising workloads and time management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

York and Scarborough Teaching Hospitals NHS Foundation Trust