Administrator/Receptionist

NHS; York and North Yorkshire; On-site; GBP 25,000; Part time

Job summary

A healthcare organization in York is seeking three compassionate and professional receptionists to join their team at Foss Park Hospital. This part-time role involves greeting service users, managing office duties, and providing support in a mental health inpatient setting. The ideal candidates will possess relevant qualifications and customer service experience. A supportive work environment with a commitment to staff wellness is offered.

Benefits

27 days annual leave plus bank holidays

NHS pension scheme

Staff discounts

Wellness and wellbeing support

Gym access

Staff recognition schemes

Qualifications

• Willingness to work towards Level 3 qualification in Business and Administration.
• Key skills in literacy and numeracy Level 2 or O Level (Grade C and above).

Responsibilities

• Greet service users, carers and external partners face to face.
• Manage incoming and outgoing post and general office duties.
• Arrange collection of pathology samples.

Skills

Customer service experience

Data inputting experience

Working knowledge of Microsoft Office applications

Education

BTEC Diploma/Level 2 qualification in a relevant field or equivalent experience

Job description

Job Summary

Due to internal promotion, we are looking for three compassionate and professional receptionists to join our dedicated team based at Foss Park Hospital. (1 x 22 hours ).

About Foss Park Hospital

Foss Park Hospital is a purpose-built mental health inpatient facility that opened in 2020 and provides services and delivers care to adults and older people in the York & Selby area. The hospital is situated on the outskirts of York City Centre just inside the ring road (north), ten minutes from Monks Cross Shopping Centre and benefits from free on-site parking and is easily accessed by car, bus and bicycle.

Role Overview

As a member of our Foss Park reception team you will be the first point of contact for patients, families and visitors. You will play a vital role in creating a welcoming and supportive environment at the heart of the hospital and make a real difference by providing both practical assistance and a kind, reassuring presence.

Right to Work

You must have the Right to Work in the UK in order to be successfully appointed to this role. This role does not meet the eligibility criteria for sponsorship under the Skilled Worker visa and therefore sponsorship is not available.

Main Duties

• Greet service users, carers and external partners face to face, including answering queries via telephone in a professional and friendly manner.
• Manage incoming and outgoing post, room bookings, ordering supplies, logging calls with estates, dealing with prescriptions, petty cash, booking taxis or patient transport.
• Arrange collection of pathology samples and perform general office duties.
• Maintain visitor logs, issue access cards and keep reception area information clearly displayed and updated.
• Remain calm, communicate clearly, adhere to confidentiality and promote a positive culture for those living with mental health issues and/or learning disabilities.

Qualifications

• BTEC Diploma/Level 2 qualification in a relevant field OR equivalent experience; willingness to work towards Level 3 qualification in Business and Administration.
• Key skills/functional skills in literacy and numeracy Level 2 or O Level (Grade C and above/New GCSE in Maths and English Grade 4 to 9) are essential.

Experience

• Customer service experience.
• Experience of general office duties.
• Data inputting experience.

Knowledge

• Working knowledge of Microsoft Office applications (Word, Excel and Outlook).
• Understanding of confidentiality and how to maintain it.
• Knowledge of office systems and processes.
• Knowledge of receiving visitors/telephone callers and taking accurate messages.

Personal Attributes

• Flexible in approach to supporting colleagues and the service.
• Courteous and sensitive to others’ needs or feelings.
• Take responsibility for self and be committed to continual personal development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure and Barring Service check will be required to check for any previous criminal convictions.

Employer Information

• Employer: Tees Esk and Wear Valleys NHS Foundation Trust.
• Address: Foss Park Hospital, Haxby Road, York, YO31 8TA.
• Website: https://www.tewv.nhs.uk/

Benefits

• Annual leave: 27 days (increases with service) plus bank holidays.
• NHS pension scheme.
• Staff discounts at over 200 branded sites/stores.
• Staff wellness and wellbeing support.
• Gym access and car lease scheme.
• Staff recognition through Greatix and Star Award schemes.

Remuneration

Salary: £24,465 a year pro rata.

Contract

Permanent, part‑time – 12‑hour shifts from 7.30 am to 7.30 pm on a rota with other reception staff. Fully supported induction and regular supervision.

Application

To apply, please describe how you match this description by citing examples to reinforce your experience. Submit your application through the designated portal.

Contact

For an informal discussion or to arrange a visit to Foss Park Hospital, contact Karen Willis (Locality Admin Manager) via email.