Administrator / Receptionist

Oxford Health NHS Trust; Swindon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Swindon is searching for an organised and friendly administrator to support their Child and Adolescent Mental Health Services team. This role involves welcoming patients, maintaining important records, and ensuring smooth operations for clinical staff. Candidates should have experience with Microsoft Office, understand the importance of confidentiality, and be committed to providing excellent service. The position offers training and career development opportunities within a supportive team environment.

Benefits

27 days annual leave

NHS Discount

Competitive pension scheme

Access to tailored learning and development

Employee Assistance Programme

Qualifications

• Experience of office work.
• Experience of mental health issues.
• Ability to manage and prioritise own work load.

Responsibilities

• Provide general administrative support to the CAMHS team.
• Welcome patients and visitors professionally.
• Support meetings by arranging schedules and taking notes.
• Respond to inquiries confidentially and sensitively.
• Maintain accurate clinical data using various software systems.

Skills

Organisational skills

Experience with Microsoft Office

Ability to handle enquiries

Tools

TEAMS

Job description

Are you someone who's organised, friendly, and ready to help make a difference in young people's lives?

We're looking for an administrator to join our Child and Adolescent Mental Health Services (CAMHS) team and support our clinicians and families every day.

In this role, you'll be the friendly face welcoming patients and visitors, keeping important records up to date, and helping the team stay organised and on track. Your work behind the scenes will be vital in making sure everything runs smoothly and patients get the support they need.

You don't need to be an expert, but being confident with Microsoft Office and comfortable handling enquiries with care will help you thrive. Most importantly, you'll understand the need for confidentiality and kindness in this role.

We're a supportive team who values your contribution and is keen to help you grow. You'll have access to training and development opportunities, with a chance to build your career while making a real difference to children, young people, and families.

If you're ready to be part of a caring team and want to develop your skills in a rewarding environment, we'd love to hear from you.

Main duties of the job

• Provide general administrative support to the CAMHS team, including typing letters, updating records, and managing supplies.
• Welcome patients and visitors with a polite and professional reception service when required.
• Support meetings by arranging schedules, taking notes or minutes, and distributing documents as needed.
• Respond to emails, phone calls, and written enquiries in a confidential, sensitive, and efficient manner.
• Use various software systems to maintain accurate clinical data and ensure patient records are kept up to date.

About us

Oxford Health is a great place to work and to be able to showcase the best of yourself when making an application please read the "candidate guide to making an application" and ensure your supporting statement is tailored to the role you are applying for and addresses any essential criteria.

As a Trust we provide physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and Northeast Somerset. Our services are delivered at community bases, hospitals, clinics and people's homes, delivering care as close to home as possible. Our vision is that no matter who you are or where you are, you will tell us that you receive: "Outstanding care delivered by an outstanding team"

Our values are: "Caring, safe and excellent"

We offer a wide range of benefits designed to support your career and wellbeing. These include:

• Excellent opportunities for career progression
• Access to tailored individual and Trust wide learning and development
• 27 days annual leave, plus bank holidays, rising to 33 days with continuous service
• NHS Discount across a wide range of shops, restaurants and retailers
• Competitive pension scheme
• Lease car scheme
• Cycle to work scheme
• Employee Assistance Programme
• Mental Health First Aiders
• Staff accommodation (please note waiting lists apply)
• Staff networking and support groups hosted by our Equality, Diversity & Inclusion team

Job responsibilities

We hope that the advert has given you a clear understanding of the skills we are seeking and the opportunity at hand. You will need to use the supporting statement element of your application form to demonstrate your suitability for this role and you should refer to the job description, person specification and the guidance notes attached to this role to help you tailor your application.

The essential and desirable criteria will be used to shortlist for interview and you should ensure that you refer to these within your application to increase your chances of being selected for interview.

We are aware that some candidates may choose to use AI tools to support their application. We kindly remind applicants that submissions should remain an honest and accurate representation of their experience and must take care to ensure the use of AI tools does not generate an application that does not accurately reflect their knowledge, skills and values.

Person Specification

Qualifications and experience

• Experience of office work
• Experience of Microsoft and TEAMS
• Experience of mental health issues

Further training and or skills

• Ability to manage and prioritise own work load
• Excellent organisational skills
• Understanding of Data Protection Act

Personal Qualities

• Good team player
• Enthusiastic and motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.