Administrator & Receptionist

Thrive Health Hubs; Southend-on-Sea; On-site; GBP 20,000 - 25,000; Full time

Job summary

A private healthcare provider is seeking an enthusiastic Administrator & Receptionist for their new clinic in Southend-on-Sea, opening January 2026. The successful candidate will deliver high-quality administrative and reception services, ensuring a positive patient experience. Responsibilities include managing appointments, welcoming patients, and maintaining patient records. Ideal candidates will have excellent communication skills, proficiency in Microsoft Office, and previous experience in a healthcare setting. Weekend work will be required. Competitive compensation and growth opportunities provided.

Qualifications

• Previous experience in an administrative or receptionist role.
• Experience working in a healthcare or customer-focused environment.
• Familiarity with handling confidential information.

Responsibilities

• Provide reception and administration support to ensure a seamless patient journey.
• Greet and welcome patients and visitors in a professional manner.
• Manage appointment bookings, cancellations, and rescheduling.
• Maintain accurate patient records and ensure confidentiality.

Skills

Excellent communication skills

Strong interpersonal skills

Proficient in Microsoft Office

Ability to prioritise tasks

Accurate data entry

Education

Experience in administrative or receptionist role

Understanding of patient confidentiality

Job description

An exciting opportunity hasarisen to join our friendly team at the brand-new THH Southend HealthCentre, opening in January 2026. We are seeking enthusiastic,motivated individuals to deliver high-quality administrativeand reception services in a busy, patient-focused environment.

The role will involve warmlywelcoming patients, managing appointments, handling enquiries, and ensuring thesmooth and efficient running of front-desk operations.

THH Southend Hub will be open for a 7 day a week service, weekend working will be required with your role.

Main duties of the job

The Administrator &Receptionist is responsible for delivering high-quality administrative supportand reception services. This includes warmly welcoming patients, managingappointments, and ensuringefficient front-desk operations. Support the reception function across all sites if required.

About us

We are a private healthcare provider, founded byclinicians with a clear mission: to deliver the higheststandards of care for all, working in partnership with Mid & South Essex NHS Trust. At the heart of everything we do isour commitment to empowering our service users to manage their conditions withconfidence and independence.

If you arepassionate about patient care, enjoy working as part of a supportive team, andthrive in a fast-paced environment, we would love to hear from you.

Job responsibilities

• Provide reception and administration support to our THHclinic ensuring a seamlesspatient journey for all.
• Greet and welcome patientsand visitors in a professional and friendly manner.
• Manage appointment bookings, cancellations, and rescheduling.
• Handle incoming phone callsand direct inquiriesappropriate.
• Maintain accurate patient recordsand ensure confidentiality at all times.
• Support the daily operations of the receptionarea to ensure a smooth and organised workflow.
• Ensure that data held for visitorsis accurate within the electronic filing systems
• Provide cross-cover for generalreception areas acrossthe four main THH sites (Grays, Fobbing, Basildon,Southend) when required.
• Assist in maintaining and improving our administration standards
• Take responsibility for personal and professional development

Person Specification

Experience

• Excellent communication skills (verbal and written)
• Strong interpersonal skills and a professional telephone manner
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to prioritise tasks and manage time effectively
• Accurate data entry and attention to details
• Previous experience in an administrative or receptionist role
• Experience working in a healthcare or customer-focused environment
• Familiarity with handling confidential information
• Understanding of patients confidentiality and data protection
• Knowledge of Healthcare terminology or willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.