Administrator / Receptionist

Richmond Villages; Manchester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Manchester seeks an Administrator/Receptionist for a permanent part-time position. Responsibilities include completing administrative tasks, ensuring compliance, and delivering exceptional customer service. Applicants should have strong administration experience and outstanding communication skills. The role offers flexibility in hours, working Monday to Friday, and comes with competitive salary and Bupa health benefits.

Benefits

Bupa health insurance

Enhanced pension plan

Annual Health Services Bonus Scheme

Support with travel costs

Online discounts

Qualifications

• Reliable with exceptional customer service skills.
• Able to work on own initiative and meet deadlines.
• Prepared to be flexible across reception and back office duties.

Responsibilities

• Complete all reception administrative tasks accurately.
• Offer outstanding customer service experience.
• Ensure compliance with operational control standards.

Skills

Administration experience

Customer service delivery

Good communication skills

Strong interpersonal skills

Organisational skills

Attention to detail

Ability to work under pressure

Empathy with patients

Job description

Job Description

Administrator / Receptionist

Location: Manchester, M22

Contract: Permanent - Part Time - 30 hours a week

Hours: Monday - Friday, flexibility required across opening hours 7:00am - 8:00pm

Salary: Competitive salary + great Bupa benefits

We make health happen. Working in our support functions you'll play a key part in helping our customer facing colleagues deliver exceptional patient care. No matter your role, you'll have an opportunity to do work that matters. Making a difference to the lives of our customers each and every day.

Role Overview

We are recruiting for a reliable Administrator/Receptionist with exceptional customer service skills and an approachable professional manner to join our established team. You will show flexibility (working in the reception and back office). You will be the first point of contact to all of our customers and visitors. You will ensure that reception and administrative activities in the centre are carried out efficiently and effectively. You'll contribute as a support network in providing outstanding customer service to our customers every time they touch base with us.

You’ll Help Us Make Health Happen By

• Completing all reception administrative tasks accurately and efficiently
• Offering an outstanding customer service experience
• Contributing fully to the team and the team goals
• Ensuring compliance with all operational control standards i.e. quality standards, clinical governance, and legal requirements
• Ensuring safety of yourself, colleagues, and customers while in the centre

Key Skills / Qualifications Needed for This Role

• Administration experience
• Proven experience of delivering customer services to an exceptionally high standard
• Good communication and strong interpersonal skills
• Excellent telephone manner
• Excellent organisational skills and attention to detail
• Able to work on own initiative, prioritise work and meet deadlines
• Good timekeeping but prepared to be flexible
• Ability to work under pressure and remain calm
• Natural ability to empathise with patients and demonstrate a genuine care

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health—mental, physical, financial, social and environmental well‑being. We support flexible working and have a range of family‑friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual Health Services Bonus Scheme
• Support with travel costs via a season ticket loan or cycle2work
• Various other benefits and online discounts

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, champion diversity, and understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

At Bupa we strive to ensure all our customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately.

Time Type: Part time

Job Area: Administration

Locations: Clinic – South Manchester