Administrator/Receptionist

Sumer Group Holdings Limited; Kelso; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading accountancy practice in Kelso is seeking an Administrator/Receptionist to provide essential support to ensure smooth operations. The role involves welcoming visitors, managing calls, and maintaining office standards. Candidates should have experience in a professional services environment, with strong organisational skills and proficiency in Microsoft Office. This position offers competitive salary and generous benefits, including 33 days annual leave and support for qualifications.

Benefits

Competitive salary

33 days annual leave

Pension contributions

Life insurance

Private medical cover

Enhanced family-friendly leave

Paid volunteering time

EE mobile discount

Support for CGI qualification

Regular social events

Qualifications

• Experience in a professional services environment is essential.
• Prior experience as an Administrative Assistant or similar role.

Responsibilities

• Welcome visitors and provide a friendly first impression.
• Answer incoming calls and direct queries.
• Maintain meeting rooms to a high standard.
• Open and scan incoming mail.
• Support the team with ad-hoc tasks.

Skills

Strong organisational and multitasking abilities

Excellent written and verbal communication skills

Proficiency in Microsoft Office and other standard office software

Attention to detail and accuracy

Ability to handle sensitive or confidential information

Familiarity with office equipment

Job description

Administrator/Receptionist

Department: Administration

Employment Type: Permanent

Location: Kelso

Description

At EQ Accountants, part of the Sumer Group (one of the UK’s fastest-growing accountancy practices), we know our people are at the heart of everything we do. We’re not just colleagues – we’re a community. Our ethos, With You, means when our team thrives, our clients do too. We’re committed to creating an environment where you can grow professionally and personally, with access to mentorship, learning opportunities, and a clear path for progression.

We’re looking for an Administrator/Receptionist who will play a key role in ensuring the smooth operation of the firm by providing essential administrative support to colleagues and clients.

Reporting to the Administration Manager, you will be part of a team that upholds high standards and helps deliver a first-class client experience.

Previous experience in a professional services environment is essential.

Key Responsibilities

• Welcome visitors to EQ and provide a friendly, professional first impression
• Answer incoming calls, directing queries to the appropriate person
• Maintain all meeting rooms to a high standard
• Provide coffee/catering to clients as required
• Open and scan incoming mail
• Maintain and update the EQ database accurately
• Produce letters, reports, and debtor statements as required
• Take minutes in sector meetings as requested
• Maintain stationery supplies for the office
• Support the Administration Manager and wider team with ad-hoc tasks
• Contribute to a positive, collaborative office environment

Skills, Knowledge & Expertise

• Experience in a professional services environment is essential
• Strong organisational and multitasking abilities
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office and other standard office software
• Attention to detail and accuracy in all tasks
• Discretion and ability to handle sensitive or confidential information
• Prior experience as an Administrative Assistant or similar role
• Familiarity with office equipment (printers, scanners, videoconferencing tools)

Job Benefits

• Competitive salary
• 33 days annual leave (plus extra after 3 & 5 years’ service)
• Pension (up to 10% employee contribution, matched by EQ)
• Life insurance (4 x annual salary)
• Private medical cover (eligible at certain grades and/or after specified length of service)
• Income protection – eligible after completing 1 year of service
• Enhanced family-friendly leave and pay – eligible after 6 and 12 months service
• Paid volunteering time (14 hours annually)
• EE mobile discount (for you + friends/family)
• Support for CGI qualification & continuous training
• Friendly, inclusive work culture with regular social events