Administrator / Receptionist

NHS; England; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading healthcare provider in the United Kingdom is seeking a Multi-skilled Receptionist to handle patient-facing reception duties and administrative responsibilities. The successful candidate will ensure high-quality patient care and support the smooth running of the practice. The role offers flexible full-time working hours within a busy GP surgery.

Qualifications

• Experience working in a patient care environment.
• Experience handling prescription medication administrative work.
• Experience identifying risks to patient care.
• Experience using own initiative and working collaboratively.
• Experience in coding and processing clinical letters.

Responsibilities

• Manage appointment bookings and confirmations.
• Answer incoming calls and manage queries.
• Support the online triage system.
• Process incoming and outgoing mail.
• Accurate clinical data entry using SystmOne.

Skills

Excellent written and oral communication skills

Strong IT skills

Time management ability

Problem-solving

Interpersonal skills

Planning and organizing skills

Ability to perform under pressure

Self-motivation

Flexibility

Confidentiality

Education

Good standard of general education – GCSE or equivalent

GCSE Mathematics grade C or above

GCSE English grade C or above

European Computer Driving Licence (ECDL)

Previous experience with System One (desirable)

Job description

Job Summary

This is a multi-skilled and highly responsible role within a busy GP surgery. The post-holder will combine patient-facing reception duties with administrative responsibilities, ensuring high-quality patient care and the smooth running of the practice.

Key Responsibilities

• Appointment management: book, amend and confirm appointments for routine care, urgent needs and medication reviews using the clinical system.
• Communication: answer incoming calls promptly, manage queries, relay messages and initiate outgoing calls; liaise effectively with patients, clinical staff and external organisations.
• Triaging: support and manage our on-line triage system, handling patient queries and triage decisions.
• Mail and correspondence: open, scan, process and forward incoming mail; code clinical correspondence using Read codes; dispatch outgoing mail.
• Clinical data entry: use SystmOne accurately for data entry, document access, and patient record updates. Maintain accurate patient records and support audits (QOF, Enhanced Services).
• Administrative support: maintain secure paper and electronic filing systems; use system templates; cover for colleagues during absence.
• Security and safety: follow building security procedures and maintain a clean, safe work environment. Report potential hazards and abide by health and safety policies.
• Additional duties: carry out other tasks as required by GPs, the management team and the clinical team within the scope of the role.

Personal and Professional Development

• Participate in annual appraisals and ongoing training; attend mandatory role-specific training sessions.
• Maintain knowledge and skills relevant to the role and embrace continuous improvement to uphold quality standards.

Qualifications

• Good standard of general education – GCSE or equivalent.
• GCSE Mathematics grade C or above, GCSE English grade C or above.
• European Computer Driving Licence (ECDL).
• Previous experience with System One (desirable).

Experience

• Experience working in a patient care environment.
• Experience handling prescription medication administrative work.
• Experience identifying risks to patient care.
• Experience using own initiative and working collaboratively.
• Experience in coding, processing clinical letters, and reporting.
• Excellent written and oral communication skills.
• Strong IT skills and time‑management ability.
• Problem-solving, interpersonal, planning and organising skills.
• Ability to perform under pressure, adaptability and team working.
• Self‑motivation, flexibility and confidentiality.

Other Requirements

• Hold a full UK Driving Licence (desirable).
• A detailed understanding of the General Practice office environment.
• Submission of a Disclosure and Barring Service check.

Employment Details

• Salary: depending on experience.
• Contract: permanent.
• Working pattern: full‑time, 37.5 hours per week, flexible; within practice hours 08:00–18:30.
• Job location: Burton Latimer, Higham Road, Northamptonshire, NN15 5PU.
• Reference number: A0816-25-0002.