Administrator Receptionist

Change Grow Live; Bassetlaw; On-site; GBP 26,000; Full time

Job summary

A charitable organization in Bassetlaw is seeking a Receptionist and Administrator to join their Nottinghamshire service. This full-time role is integral in providing administrative support to teams helping individuals combat drug and alcohol issues. Responsibilities include handling data entry, serving as the first point of contact, and ensuring effective communication. The position offers a salary of £25,077 per year along with generous benefits and opportunities for career development.

Benefits

25 days holiday plus bank holidays

Paid 'Wellness' hour weekly

Contributory pension scheme

Discounts for shopping and recreation

Training and career development opportunities

Qualifications

• Experience in customer service or administration.
• Ability to handle correspondence and data entry.
• Willingness to work flexibly as part of a team.

Responsibilities

• Serve as first point of contact for service users.
• Ensure effective processing of correspondence and data entry.
• Collate and report data as required.
• Provide effective prescription and general administration.

Skills

Good interpersonal skills

IT literacy

Solid numeric skills

Good organisational skills

Minute taking experience

Job description

Key Information

We have an exciting opportunity for an Receptionist and Administrator to join our Nottinghamshire Service. Our Administrators here at Change Grow Live play an integral part in supporting the team in our mission, providing administrative and clerical support to our teams enabling them to focus on delivering our services, and ensuring our service users receive the help and support they need to achieve their goals. Looking for a rewarding career where you can use your passion and skills to help others? We're looking for a passionate and committed receptionist/administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

• Work for a caring organisation that believes in people
• Help people change their lives for the better
• Work within multidisciplinary teams, ensuring that clients receive the right care at the right time
• Serve as first point of contact within the service to ensure that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary
• Ensure effective processing of correspondence/ data entry as required
• Collate, monitor and report data/information & statistics as required
• Ensure that admin, record-keeping, and communication within the project are maintained
• Provide effective prescription and general administration across the service
• Knowledge of general office procedures
• IT literacy including proficiency in word processing, excel spreadsheets and data entry
• Good interpersonal skills and a willingness to work flexibly as part of a team
• The ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary
• Solid numeric skills
• Good organisational skills
• Minute taking experience would be an advantage

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are 'Be open, be compassionate and be bold' and our team members apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

Hours & Salary

Hours: 37.5 hours per week, Full Time. Salary: £25,077 per annum (based on full time hours, pro rata for part time). Contract Type: Fixed Term until 31st of March 2026 (possibility of extension with confirmation of funding). Full-time hours at Change Grow Live are 37.5 hours per week. For part-time roles, the salary and payments will be pro rata based on contracted hours.

Benefits

• 25 days holiday (+ bank holidays) increasing annually for the first five years
• Paid 'Wellness' hour each week along with a 'Wellness' hub and Employee Assist Programme
• Contributory pension scheme
• Discounts for shopping, cinema, holidays, etc.
• Blue Light Discounts
• A friendly and supportive team
• Training, career development & progression opportunities