Administrator - Private Housing

Sureserve; Worcester Park Estate; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Contributory Pension scheme

Life assurance

28 days annual leave

Bike2Work scheme

Employee discounts

Job summary

Sureserve is seeking an organised administrator to be the focal point for our private customers in the UK. You will provide high levels of service across our private heating, plumbing and construction customer base, handling scheduling, admin tasks and queries with accuracy.

Ideal candidates will have prior admin and customer service experience, strong IT skills (MS Office, Outlook, Excel) and excellent written and verbal communication. This role offers training and a supportive team environment.

Qualifications

• Previous administrative experience, preferably from heating, plumbing or construction background.
• Able to provide a high level of courteous, professional customer service.
• Proficient in MS Office, in particular Outlook and Excel.
• Good written and verbal communication skills.
• Flexible attitude with strong organisational skills.

Responsibilities

• Scheduling jobs with customers.
• To take ownership of the administration of private contracts whilst co-working on various other work streams to ensure high levels of cooperation and knowledge within the team.
• Answer inbound customer calls relating to repairs and servicing for all customers courteously and professionally.
• Answer customer queries and take ownership of any issues arising through to completion.
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
• All associated ad-hoc administrative duties.

Skills

Administrative experience

Customer service

Written communication

Verbal communication

Organizational skills

Flexible attitude

Tools

MS Office

Outlook

Excel

Job description

Role

The purpose of the role is to act as the focal point of contact for our private customers, providing a high level of customer service across our retail able to pay business. You will have experience in customer service from a previous administration role, preferably working within a heating, plumbing or construction background

• Scheduling jobs with customers.
• To take ownership of the administration of private contracts whilst co-working on various other work streams to ensure high levels of cooperation and knowledge within the team.
• Answer inbound customer calls relating to repairs and servicing for all customers courteously and professionally.
• Answer customer queries and take ownership of any issues arising through to completion.
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
• All associated ad-hoc administrative duties.

The successful candidate will have

• Previous administrative experience, preferably from a heating plumbing or construction background
• Able to provide a high level of courteous, professional customer service
• Proficient in MS Office, in particular, Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What we can offer you

We offer a range of benefits designed to support your lifestyle whilst working for Sureserve and outside of work, some of these include:

• Competitive salary
• Contributory Pension scheme
• Life assurance
• 28 days annual leave inclusive of bank holidays, rising 1 per year of service to a max of 33 days
• Enhanced maternity, paternity, adoption leave, and other family friendly policies such as carer’s leave, neonatal leave, IVF, and assisted conception leave.

In addition, the role offers:

• Sureserve Benefits Hub, accessing over 1000’s retail discounts
• Virtual GP service, 24/7, 365 days, available for employees and your immediate family
• Employee assistance programme (EAP), available 24/7. 365 days, for employees and your immediate family
• Bike2Work scheme
• Home & Electronics – salary sacrifice purchase scheme

Sureserve is an equal opportunities employer, dedicated to nurturing a diverse and inclusive work environment. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status Reasonable adjustments

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please contact [e-mail]

Pre-employment checks

Successful applicants will be subject to eligibility checks with a 3rd party, including the right to work in the UK and DBS checks