Administrator - North Cardiff Medical Centre

NHS; Cardiff; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Cardiff is seeking an Administrator to join their team. The role includes providing administrative support, maintaining medical records, and engaging with patients and staff. The ideal candidate will have strong organizational and communication skills, previous administrative experience, and a flexible approach to work. Full training will be provided for the right candidate.

Qualifications

• Experience in a healthcare or customer service environment.
• Ability to communicate at all levels (oral and written).
• Experience with databases and/or electronic appointment systems.

Responsibilities

• Provide comprehensive administrative support to the practice.
• Update medical records and support clinical team duties.
• Engage with patients and clinicians effectively.

Skills

Organizational skills

Communication

Attention to detail

Education

GCSE in Maths

GCSE level 1 IT qualification or equivalent

Tools

Microsoft Office

EMIS clinical system

Job description

Administrator - North Cardiff Medical Centre

North Cardiff Medical Centre is a 7 partner teaching practice with almost 15,000 patients. The Practice team is focused on providing high quality primary care services. www.northcardiffmedicalcentre.co.uk

We are seeking an enthusiastic, highly motivated, flexible and well organised individual to join our administrative team.

The successful candidate will be capable of providing a comprehensive, professional and confidential administrative service to the Practice. The post entails frequent contact with patients and clinicians and attention to detail is key.

Main duties of the job

KEY WORKING RELATIONSHIPS

Admin Team

Deputy Practice Manager/PracticeManager

Multidisciplinary team

RESPONSIBLE FOR:

The delivery of administrative services to ensure an effective and professional service to patients and the Practice team.

The role will be varied and will involve carrying out multiple administrative tasks.

About us

North Cardiff Medical Centre is a progressive, 7 Partner, training Practice serving a patient list size of 15,500 over two sites. Our main site is a modern purpose built premises on the outskirts of Cardiff. These are just some of the advantages of working at North Cardiff Medical Centre. A medical team of 7 Partners and 4 salaried GPs a comprehensive nursing team including an Advanced Nurse Practitioner, 2 Senior Practice Nurses, Frailty Nurse and HCAs Cluster employed Clinical Pharmacist Supportive management, administration and reception teams Modern purpose built premises with excellent facilities Smaller branch surgery with in-house pharmacy Full programme of inhouse education Close links with LMC and Locality GP Cluster Network Active Patient Participation Group, Winner of the 2015 National PPG Awards

Job responsibilities

The job content includes operational and administrative support to the Practice. The successful candidate will have a good level of education, be used to dealing with work of a confidential nature, be able to use their own initiative and effectively contribute as part of a team, have excellent communication and organisational skills. Attention to detail is important as the role involves updating medical records and supporting the clinical team in their administrative duties. Previous experience in a primary care administrative position would be a distinct advantage.

Person Specification

Qualifications

• Maths (GCSE)
• IT use of Microsoft packages
• Experience
• Previous administrative experience, including use of Microsoft Office applications.
• Ability to respond flexibly to changing circumstances to ensure team goals are met.
• The ability to work independently and make decisions.
• Customer centric approach
• Skills
• Excellent organisational skills.
• Ability to communicate at all levels (oral and written).
• Evidence of using own initiative in varying circumstances.
• Able to respond to changing pressures and deadlines.
• Special Knowledge
• Working knowledge of medical terminology, excellent telephone manner.
• Personal Attributes
• A team player, motivated, conscientious, enthusiastic and reliable.
• Can manage own time and workload with minimal intervention.
• Able to operate in a changing environment, learn quickly and be flexible, adaptable and versatile.
• GCSE level 1 IT qualification or equivalent experience
• Experience
• Working in a healthcare environment
• Use of databases and/or electronic appointment systems
• Clinical Coding and summarising or appropriate training will be given.
• Personal Attributes
• Flexible approach to working hours
• Ability and experience of influencing, negotiating with and persuading others.

Experience

• Experience of working with customers or patients
• Ideally in a Healthcare environment
• Experience of working in Primary care but not essential as full training will be given.
• Experience of working in EMIS clinical system.
• Experience of working in a healthcare or customer service environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experienceAvailable on Request