Administrator (Hull & Grimsby)

Target Housing; Hull and East Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local housing support organization in Hull is looking for an admin assistant to aid in achieving service objectives. The role involves client interaction, data management, and supporting office operations. Candidates should have knowledge of office software and possess strong communication skills. A collaborative mindset is essential, as the assistant will work closely with various teams and agencies to ensure smooth functioning and effective service delivery.

Qualifications

• Familiar with office software and database systems.
• Strong communication skills in writing and speaking.
• Ability to establish effective relationships.
• Flexibility to meet demands and timelines.

Responsibilities

• Assist team in achieving objectives and functioning effectively.
• Act as first point of contact for referrals and clients.
• Input client data and liaise with external agencies.
• Attend meetings and produce minutes.
• Develop office systems and support IT issues.

Skills

Familiarity with Word, Excel, Publisher, PowerPoint

Excellent written and verbal communication

Administration systems knowledge

Office administration experience

Ability to liaise with diverse people

Minute-taking experience

Teamwork

Willingness for training and development

Tools

Hadoop

Microsoft Windows Server

Apache

Linux

Oracle

Job description

Responsibilities

• Assist the Target Housing team to achieve organisational objectives and support the efficient functioning of Hull and Asylum Services.
• Act as the first point of contact for referring agencies and clients.
• Input client data onto the Omni ledger.
• Liaise closely with external agencies.
• Arrange contractor access.
• Develop an approach to signposting individuals to other housing providers and build rapport with those providers.
• Ensure all correspondence is consistent and uniform, produced to a high professional standard, in line with the Supporting People quality framework.
• Follow an equality of opportunity approach to managing accommodation waiting lists, ensuring the Fair Access Policy is followed.
• Attend the weekly team meeting.
• Complete spreadsheets for contractual requirements.
• Perform any other duties deemed appropriate and agreed with the Service Manager.
• Respond to telephone queries, take messages, update the database accordingly and welcome sign‑in visitors.
• Create and develop forms and databases to develop office systems and increase organisational efficiency.
• Record relevant information in the database and produce reports as required.
• Assist with office duties as directed and day‑to‑day office functioning.
• Attend meetings and produce minutes.
• Maintain office stock and process stationery orders.
• Participate in implementing appropriate Quality Assurance Systems.
• Prepare evidence in readiness for any inspections and annual organisation self‑assessment.
• Attend relevant training and meetings as directed by the Service Manager.
• Develop skills in Omni (internal database).
• Ensure all electrical and technical equipment such as photocopier, fax and telephones are fully functioning.
• Support the team in resolving IT issues, liaising with external IT Support Service.
• Operate the ring‑around procedure for Target staff.
• Meet and greet visitors and tenants.
• Allocate incoming and sort outgoing mail.

Person Specifications

• Familiar with the use of Word, Excel, Publisher, PowerPoint and database systems.
• Possess excellent written and verbal communication skills.
• Hold knowledge of administration systems.
• Experience in office administration.
• Ability to liaise with a diverse range of people.
• Ability to establish and maintain effective strategic relationships.
• Experience in minute‑taking.
• Demonstrate a level of flexibility to respond to demands and timelines.
• Ability to work as part of a team to contribute to set objectives.
• Willingness to undertake further training and development as necessary.

Competencies

• Customer Focus (Critical)
• Planning and Organising (Critical)
• Communication & Influencing (Critical)
• Commitment and Drive (Very Important)
• Analytical Thinking (Very Important)
• Team Work (Very Important)
• Integrity (Important)
• Confidence and Judgment (Important)
• Technical (Important)

Key Skills

• Hadoop
• Microsoft Windows Server
• Windows
• Apache
• Linux
• SAN
• Shell Scripting
• System Administration
• Administrative Experience
• Scripting
• Oracle
• Troubleshooting