Administrator - Healthcare

WTW; Knutsford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A global advisory firm in Knutsford is seeking a part-time Administrator to support their Occupational Health team. The role involves various administrative tasks such as managing referrals, coordinating clinical reports, and liaising with stakeholders. Candidates should have prior administration experience, excellent communication skills, and a proactive approach to work. Strong organizational skills and the ability to maintain confidentiality are essential for success in this role, offering a dynamic work environment and the chance to grow within HR.

Qualifications

• Previous generalist Administration experience is essential.
• Excellent communication skills (verbal and written) are required.
• Strong problem-solving skills are necessary.

Responsibilities

• Process dictation and send to Typing providers.
• Check clinical notes are uploaded to Sharepoint correctly.
• Chase GP/Specialist reports by phone.

Skills

Proactive approach

Customer service skills

Communication skills

Organisational skills

Problem-solving skills

Tools

Microsoft Word

Job description

Join our Occupational Health (OH) team as an Administrator - Healthcare (Part‑Time 25 hours) is responsible for supporting the OH Team with a variety of administrative duties to include processing and co‑ordinating absence management referrals, arranging typing of clinical reports, appointment making, dealing with telephone queries from clients and OH providers, assisting with the processing of invoices and checking all clinical notes are saved correctly on Sharepoint.

This includes liaising with the OH Case Managers, Occupational Health Clinicians, and contact with GP Surgeries and Clinical Consultants to chase reports.

The Role

• Process “dictation” on a daily basis and send to Typing providers
• Clinical Notes – check all clinical notes have been uploaded to Sharepoint correctly by scanning team
• Send out reports to patients and clients, as directed by OH/HR Case Managers/HR Case Adviser
• Process Assigned Referrals – request/confirm appointments
• Process and book in Absence Case Management appointments
• Update White Board online with Tracking of Typing/Reports for Doctors
• Check & progress “Tasks” on a daily basis
• Chase GP/Specialist reports by phone
• Assist with the processing of invoices from OH providers and GPs on the Ariba system

Qualifications

The Requirement

Essential

• Previous generalist Administration experience.
• Approaches work proactively and have excellent customer service skills.
• Experience of building strong relationships with diverse stakeholders.
• Excellent communication skills (verbal and written).
• Excellent organisational and time management skills, planning and dealing with multiple activities to ensure deadlines are met.
• Exhibits a high level of confidentiality and discretion and knowledge of GDPR guidelines.
• Strong problem-solving skills; ability to find creative, commercial and pragmatic solutions.
• Proficient in Word
  

Desirable

• Familiar with OH and HR best practice with the desire to develop HR knowledge further.
• Experience of working with databases, specifically maintenance & collection of sensitive/clinical employee data and production of reports.
• Confidence to work with different stakeholders within the business.
• Displays ability to learn, change, and innovate.
• Understands the business environment in which WTW operates and stays abreast of issues and events that have an impact on the business and industry.
  

Equal Opportunity Employer

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organization. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email [e-mail].